Olive Jobs
CityVet logo

Market Operations Leader

CityVet

Atlanta, GAJobNo compensation foundPosted 2mo agoSeen in employer's feed 3 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Atlanta, GA
Work Authorization
Not specified

Job overview

CityVet is hiring a Market Operations Leader. The Market Operations Leader coaches and supports Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PMs, driving performance, compliance, staffing stability, and client experience while respecting the Lead Veterinary Partner’s ownership and leadership authority.

Key focus areas include Hire and provide training support for new Practice Managers, Coach and develop Practice Managers through regular 1:1s and field support, and Drive execution of operational initiatives (forward booking, recalls, NPS, payment tools, workflows).

Successful candidates bring Travel Frequently, 5+ Years Veterinary Operations Experience, and Experience Coaching Managers. Important skills include Operational Leadership, Interpersonal Skills, Coaching, Influence Without Direct Authority, Scheduling, and Staffing.

Skills & qualifications

RequiredNice to have

Skills

Operational LeadershipInterpersonal SkillsCoachingInfluence Without Direct AuthoritySchedulingStaffingLabor ManagementKPI ExecutionProblem-SolvingSituational JudgmentConflict ResolutionClear CommunicationConfident CommunicationFollow-ThroughHighly OrganizedAttention to DetailSelf-DirectedAdaptableResults-OrientedCommitment to CityVet's ValuesCommitment to Partner ModelPIMSOperational Reporting ToolsClinic FinancialsLabor MetricsRegulatory RequirementsSafety Requirements

Qualifications

5+ Years of Veterinary Operations or Management ExperienceExperience Coaching Managers or Leading TeamsWillingness to Travel Frequently Within Assigned MarketBachelor's Degree

Full job description

The Market (or Area) Operations Leader is responsible for coaching and supporting Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PMs, helping drive performance, compliance, staffing stability, and client experience while respecting the Lead Veterinary Partner’s ownership and leadership authority.

Key Responsibilities

  • Hire and provide training support for new Practice Managers

  • Coach and develop Practice Managers through regular 1:1s and field support. Areas of focus include (but are not limited to) hiring, onboarding, training, leadership, communication, performance management

  • Drive execution of operational initiatives (forward booking, recalls, NPS, payment tools, workflows)

  • Monitor clinic P&L and KPIs and provide performance feedback

  • Support staffing plans, scheduling optimization, and labor management

  • Lead efforts to uphold client and team experience KPIs, driving prompt escalation of complaints, risks or performance issues to Regional Operations

  • Ensure compliance with OSHA, DEA, inventory, and documentation standards

  • Partner with LVPs to execute on operational priorities and expectations

  • Lead regular market-level meetings to develop PMs and communicate company initiatives

  • Share best practices across clinics

Success Metrics

PM performance and engagement

  • Team member engagement and retention

  • Clinic KPI consistency

  • Successful initiative adoption

  • Compliance and staffing stability

Key Relationships

Reports to: Regional Director of Operations

Partners with: LVPs, PMs, Regional Ops, VP Vet team

Qualifications & Skills

  • Strong operational leadership experience in veterinary, healthcare or service-based environments

  • Excellent interpersonal and coaching skills with the ability to influence without direct authority

  • Proven capability in scheduling, staffing, labor management, and KPI execution

  • Effective problem-solver with strong situational judgment

  • Skilled in conflict resolution and performance coaching

  • Clear, confident communicator with strong follow-through

  • Highly organized with strong attention to detail

  • Self-directed, adaptable, and results-oriented

  • Commitment to CityVet’s values and partner model

Requirements

  • Willingness to travel frequently within assigned market

  • Bachelor’s degree preferred

  • Minimum 5+ years of veterinary operations or management experience, preferably multi-site

  • Experience coaching managers or leading teams

  • Proficiency in PIMS, scheduling systems, and operational reporting tools

  • Solid understanding of clinic financials and labor metrics

  • Knowledge of regulatory and safety requirements

You've read the whole posting — now see how you match it.

Evaluate my fit