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Overnight Closer

Planet Fitness

Palmer Township, PAFull-time$14/hrPosted 7y agoVerified open 6 days ago
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At a glance

Compensation
$14/hr
Location
Palmer Township, PA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring an Overnight Closer. The Overnight Closer (Member Services Representative) creates a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests, while embodying the company’s motivational culture and commitment to fitness and health.

Key focus areas include Greet members, prospective members and guests with exceptional customer service, Answer phones in a friendly manner and assist callers with various questions, and Check members into the system and process new member sign‑ups.

Preferred (not required): Customer Service, Basic Computer Proficiency, Positive Attitude, and Listening.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyPositive AttitudeListeningProblem SolvingDiplomacyHousekeepingPhysical Stamina

Qualifications

High School Diploma/GEDMust Be 18+Customer Service BackgroundPrevious Overnight Work Experience

Full job description

Improve Others, Improve Yourself.

You Belong!

Job Summary:

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities:

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

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  • Check members into the system.

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  • New member sign-up.

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  • Take prospective members on tours.

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  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • More than 85% of your time will be spent on cleaning the club and equipment.

  • Thoroughly clean and sanitize restrooms, locker room areas.

Qualifications/Requirements:

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Previous Overnight work experience preferred.

Physical Demands:

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occasionally lift up to 50-100 lbs.

  • Will occasionally encounter toxic chemicals during shift.

  • $14/hr + Free Black Card Membership Compensation: $14.00 per hour Work Hours:

Monday 10 pm to Tuesday 6 am

Tuesday 10 pm to Wednesday 6 am

Wednesday 10 pm to Thursday 6 am

Thursday 10 pm to Friday 6 am

Friday Off

Saturday or Sunday Required

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