Knowledge Management Consultant

Job Description

Insight Global is partnering with one of it's enterprise Automotive clients located in Deerfield Beach, FL who is looking for a Knowledge Management Consultant to join their team (sitting hybrid onsite 3x/week). We are seeking an experienced Knowledge Management (KM) Consultant to define and begin execution of a Human Resources Knowledge Management Strategy. This is a hands-on role responsible for building the foundation for scalable knowledge management—improving content quality, governance, and accessibility to enable AI, self-service, and a modern employee experience. This position can pay an hourly rate of $45-56/HR.

Key Responsibilities

Strategy & Roadmap

• Define HR KM vision, strategy, and success metrics

• Align KM to AI, self-service, and digital experience priorities

• Develop a phased roadmap (foundation → pilot → scale)

Governance & Operating Model

• Design ownership, roles, and accountability model

• Establish content governance, standards, and decision frameworks

• Implement mechanisms for ongoing content quality management

Taxonomy & Information Architecture

• Build a unified taxonomy and metadata model

• Design content structure for human and AI consumption

Content Standards & Lifecycle

• Create content standards, templates, and style guidelines

• Define content lifecycle processes (create, review, update, retire)

Pilot & Execution

• Lead a high-impact pilot (e.g., HR support or benefits content)

• Audit and remediate content to improve accuracy, clarity, and findability

• Validate improvements through user testing and AI performance

Enablement & Adoption

• Establish a distributed ownership model (COE champions)

• Develop training, playbooks, and enablement materials

• Drive early adoption and behavior change

Measurement & Sustainability

• Define KPIs (content quality, findability, usage, AI accuracy)

• Stand up metrics and feedback loops

• Deliver a scalable KM operating model

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Experience

• 7–10+ years in Knowledge Management, Content Strategy, or Information Architecture

• Proven experience building KM programs from the ground up

• Strong track record in governance design and implementation

• Experience remediating enterprise content at scale

• Familiarity with AI-enabled knowledge systems or semantic search

• Experience with platforms such as ServiceNow, SharePoint, or enterprise knowledge bases

Key Attributes

• Structured thinker who can bring order to fragmented environments

• Strong influencer; able to drive alignment without authority

• Hands-on and pragmatic—balances strategy with execution

• Detail-oriented with a focus on content quality and user experience