SERVICE DESK TECHNICIAN
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Morris Hospital is hiring a SERVICE DESK TECHNICIAN. The Service Desk Technician at Morris Hospital provides first‑level IT support, handling hardware such as workstations, printers, phones, and related applications, while manning the service desk phone line to address user requests and issues.
Key focus areas include Provide first‑level support for all IT‑related questions, requests, and issues, Maintain and repair computer hardware including workstations, terminals, printers, modems, and phones, and Manage service desk phone line and respond to user inquiries.
Preferred (not required): Workstation Repair, Terminal Support, Printer Maintenance, and Modem Troubleshooting.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
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DESCRIPTION OF POSITION
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The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same. This position is also responsible for a variety of applications that reside on desktop IT devices. This position will be manning the service desk phones in IT and will be the 1st level of support for all IT related questions, request, and issues.
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QUALIFICATIONS
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Professional/Educational
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High School diploma or equivalent required.
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College graduate preferred with a major in Computer Sciences, Math, or related technical field.
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One to three years experience in a computer related field.
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At least one of the following CompTIA A+, ACSP, or Microsoft Specialist certifications a plus.
Actual pay will be determined by qualifications, experience, and internal equity.
Morris Hospital & Healthcare Centers offers a comprehensive benefit package including:
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Medical, dental, vision plans
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Paid time off
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Retirement plan, including immediate 100% vesting
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Life insurance
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Disability coverage
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Nurse residency program
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Wellness program
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Health club / gym membership reimbursement
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Reward & Recognition programs
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Tuition Reimbursement
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Employee Assistance Program
Morris Hospital Employee Benefits (https://www.morrishospital.org/careers/employee-benefits/#medical--dental--vision-and-flexible-spending-account)
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