FRONT END/LEAD CLERK

Kroger Family of Companies

Sammamish, WAJob$17.38–26.15/hrPosted 1mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation

$17.38–26.15/hr

Location

Sammamish, WA

Work Authorization

Not specified

Job overview

Kroger Family of Companies is hiring a FRONT END/LEAD CLERK. The Front End/Lead Clerk provides daily support for all Front End department operations, policies, processes, and procedures. This role involves exploring and developing more effective and efficient processes, ensuring safe and efficient customer service, and improving various operational metrics. The clerk will also train and support customer service managers and front-end supervisors, implement company initiatives, and maintain a clean shopping environment.

Key focus areas include Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting., Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting., and Ensure safe, effective and efficient customer service is provided throughout department..

Successful candidates bring Willing to Work Flexible Hours, Store Retail Experience, and Ability To Multi‑Task. Important skills include Multi Task, Handle Large Workloads, Effective Written Communication, Effective Oral Communication, Learn Computer Applications, and Microsoft Word. Preferred (not required): Customer Service, Explore And Develop Processes, Design Efficient Working Environment, and Improve Shopping Experience Progress Report.

Skills & qualifications

RequiredNice to have

Skills

Multi TaskHandle Large WorkloadsEffective Written CommunicationEffective Oral CommunicationLearn Computer ApplicationsMicrosoft WordExcelPowerPointACESuperskedManaging PeopleMerchandisingInventory ManagementShrink ControlCustomer ServiceLabor SchedulingExpense ControlHigh Level of IntegrityDependabilityExplore and Develop ProcessesDesign Efficient Working EnvironmentImprove Shopping Experience Progress ReportImprove Customer TrackerImprove Associate TrackerImprove Cash Over/ShortImprove CCGImprove ELMS UtilizationImprove Customer Comment CardsImprove FES EvaluationsImprove Bob AuditsImprove Key Retailing MeasurementsProvide TrainingProvide SupportFollow Up on Key RetailingTrain Front End SupervisorsPromote Company InitiativesCommunicate Company InitiativesImplement Company InitiativesPromote Process ImprovementsCommunicate Process ImprovementsImplement Process ImprovementsSupport Store ManagementMaintain Organized Shopping EnvironmentMaintain Clean Shopping EnvironmentFollow Through on Special AssignmentsPerform Assigned Duties

Qualifications

Willing to Work MorningsWilling to Work AfternoonsWilling to Work EveningsWilling to Work NightsWilling to Work WeekendsWilling to Work HolidaysStore Retail ExperienceCustomer Service EmphasisFront End Operations EmphasisPast Work Record Exhibiting IntegrityPast Work Record Exhibiting DependabilityThorough Customer Service Experience

Full job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
Ensure safe, effective and efficient customer service is provided throughout department.
Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
Provide training, support and follow up on all aspects of Key Retailing.
Coach and train customer service manager and front end supervisors.
Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
Follow through on special assignments and perform any and all duties as assigned.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

Willing to work mornings, afternoons, evenings, or nights as the work demands.
Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
Store retail experience with an emphasis on customer service and frontend operations.
Ability to multi task and handle large workloads.
Effective written and oral communication skills.
Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
Past work record must exhibit a high level of integrity and dependability.

Desired

Thorough experience in customer service and all phases of frontend operations.

$17.38 - $26.15 per hour

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