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Patient Access Representative - Emergency Department

Part-time

McLaren Health Care

Mount Clemens, MIPart-timeNo compensation foundTracked 1w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Mount Clemens, MI
Schedule
Part-time
Work Authorization
Not specified

Job overview

McLaren Health Care is hiring a Patient Access Representative - Emergency Department. Under direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar ensures smooth, timely registration and admission processes, handling patient demographic and financial data, greeting customers, estimating copays, and maintaining compliance with hospital policies.

Key focus areas include Perform registration and financial functions via EMR, including interviewing, registering patients, and documenting demographic and financial data., Greet customers promptly with a warm and friendly reception., and Collect, document, and scan all required demographic and financial information..

Important skills include Customer Service. Preferred (not required): Microsoft Word, Cerner, EPIC, and Electronic Medical Record (EMR).

Skills & qualifications

RequiredNice to have

Skills

Microsoft WordCernerEPICElectronic Medical Record (EMR)Electronic Eligibility SystemWacom’siPadsInterviewing TechniquesCustomer ServiceProfessionalismDiplomacyCompliance GuidelinesMeaningful Use RequirementsMedical Terminology

Qualifications

High School Diploma or Equivalent1-Year Experience in Customer Service Role or Health Care Industry

Full job description

Patient Access Representative - Emergency Department

Michigan, Mount Clemens (https://careers.mclaren.org/jobs/37170/other-jobs-matching/location-only)

Administrative/Clerical

McLaren Macomb

26004182 Requisition #

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Dept: MAC Patient Access

Schedule:Variable 530a start - 930a start

Hours per biweekly pay period:

Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

  • Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.

  • Greet customers promptly with a warm and friendly reception.

  • Collects, documents, scans all required demographic and financial information.

  • Direct patients to appropriate setting, explaining, and apologizing for any delays.

  • Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.

  • Estimates and collects copays, deductibles, and other patient financial obligations

  • Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.

Applies recurring visit processing according to protocol.

  • May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).

  • Performs duties otherwise assigned by Management.

Qualifications:

Required:

  • High school diploma or equivalent required

  • 1-year experience in a customer service role or health care industry.

Preferred:

  • Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

  • Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

Additional Information

  • Schedule: Per Diem

  • Requisition ID: 26004182

  • Daily Work Times: Variable

  • Hours Per Pay Period: 0

  • On Call: No

  • Weekends: Yes

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