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Customer Service II

ManpowerGroup

Little Canada, MNFull-timeCAD 20–22/hrTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
CAD 20–22/hr
Location
Little Canada, MN
Schedule
Full-time
Work Authorization
Not specified

Job overview

ManpowerGroup is hiring a Customer Service II. Our client, a leader in healthcare solutions, is seeking a Customer Service II to join their team. This role supports client relations and operational efficiency within the Customer Support Department. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a proactive attitude to align successfully within the organization.

Key focus areas include Receive and process customer rental and purchase orders following established procedures, Interpret and clarify customer orders for the shipping department, and Create relevant shipping paperwork and communicate waybill information.

Successful candidates bring High School Diploma Or Equivalent, 2+ Years Customer Service Experience, and Organizational Skills. Important skills include Communication Skills, Problem-Solving Abilities, Proactive Attitude, Interpret Customer Orders, and Coordinate With Internal Teams. Preferred (not required): ERP and CRM Databases.

Skills & qualifications

RequiredNice to have

Skills

Communication SkillsProblem-Solving AbilitiesProactive AttitudeInterpret Customer OrdersCoordinate With Internal TeamsERPCRM Databases

Qualifications

High School Diploma or Equivalent2+ Years Customer Service ExperienceOrganizational Skills

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

Our client, a leader in healthcare solutions, is seeking a Customer Service II to join their team. As a Customer Service II, you will be part of the Customer Support Department supporting client relations and operational efficiency. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service II

Location: St. Paul, MN (100% On-Site)

Pay Range: $20/hr. - $22/hr.

Duration: 12+ Month Contract

Shift: 9AM - 5:30PM

What's the Job?

  • Receives and processes customer rental and purchase orders following established procedures.

  • Interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, and communicates waybill information.

  • Maintains ongoing contact with customers until shipments are received at the destination.

  • Follows up on and resolves order discrepancies, credit holds, and product availability issues with team guidance.

  • Provides inventory status updates, researches billing corrections, and supports clinical procedure calendar entries when needed.

What's Needed?

  • High school diploma or equivalent.

  • Minimum of two or more years of experience in a customer service or related environment.

  • Strong communication and organizational skills.

  • Ability to interpret customer orders and coordinate with internal teams effectively.

  • Familiarity with ERP and CRM databases is a plus.

What's in it for me?

  • Opportunity to work in a dynamic and supportive environment.

  • Engagement with a diverse team committed to excellence.

  • Chance to develop your skills within a growing organization.

  • Supportive management focused on your professional growth.

  • Stable employment with potential for future advancement.

Consultants Eligible Benefits Upon Waiting Period:

  • Medical and Prescription Drug Plans

  • Dental Plan

  • Vision Plan

  • Health Savings Account (for High-Deductible Health Plans)

  • Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)

  • Supplemental Life Insurance

  • Short Term Disability (coverage varies by state)

  • Long Term Disability

  • Critical Illness, Hospital coverage, Accident Insurance

  • MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance

  • 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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