Program Director - Burlington County (CV2683-219) - Safe Return Division

Program Director - Burlington County (CV2683-219) - Safe Return Division

Program Director – Burlington County Shelter

Lead the shelter. Protect program integrity. Build outcomes that last.

Volunteers of America Delaware Valley is seeking an experienced, steady, mission-driven Program Director to lead operations at our Burlington County Shelter. Reporting to the Regional Director, this role provides day-to-day leadership and ensures program integrity, safety, and contract compliance. You will oversee staff and client welfare, maintain strong operational standards, manage reporting and fiscal responsibilities, and ensure high-quality service delivery for clients experiencing homelessness.

What You’ll Do:

• Provide overall leadership and administration of the shelter program to ensure program integrity

• Supervise staff, including performance evaluations and regular supervisory sessions

• Conduct monthly staff meetings and regular team/client meetings to support communication and accountability

• Ensure compliance with VOADV Administrative Policies and Procedures and all safety/security requirements

• Develop, implement, and maintain the Program Policy & Procedures Manual and Client Handbook (including ongoing review/updates)

• Prepare annual budget recommendations with input from direct reports; anticipate personnel and operational needs

• Ensure quality delivery of program services and conduct regular program evaluations

• Ensure contract compliance, data collection, and a positive relationship with funding source(s)

• Ensure collection of outcome data required by the agency and/or funders

• Conduct regular, unscheduled off-hour visits to program housing sites

• Recruit for vacant positions to maintain appropriate staffing and supervision coverage

• Network with community agencies to expand resources for clients

• Represent VOADV on external coalitions, committees, and community meetings

• Coordinate with law enforcement on homelessness initiatives

• Complete other duties as assigned

What You Need:

• Master’s degree in a Human Services–related field plus 2 years relevant management experience OR 10+ years in the human services or corrections field

• Strong written/verbal communication skills, basic computer skills, and solid organization/follow-through

• Demonstrated leadership, sound judgment, and flexibility in a fast-moving environment

• Valid driver’s license and ability to meet agency driving standards

• Ability to pass a criminal background check

• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules

• Bilingual abilities are a plus

Why This Role Matters:

A shelter’s effectiveness depends on leadership that balances compassion with structure and accountability. In this role, you’ll protect safety, strengthen staff performance, ensure compliance, and build a program that helps clients stabilize and move toward housing and long-term independence.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA