Service Specialist (Back Fill)
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At a glance
Job overview
Insight Global is hiring a Service Specialist (Back Fill). The Service Specialist responds to customer service calls, scheduled maintenance, and emergency service calls. This role involves diagnosing, troubleshooting, repairing, and replacing defective parts, as well as debugging systems for routine problems. The specialist will also install projects as necessary and ensure all service calls comply with federal, state, and local regulations, as well as company health and safety policies.
Key focus areas include Respond to routine and non-routine customer service calls, Diagnose, troubleshoot, repair, replace defective parts, and debug systems, and Install projects as necessary.
Successful candidates bring High School/Ged Or Equivalent Experience, 5-10 Years Servicing Access Control Systems, and Experience Leading Small Teams. Important skills include Troubleshooting. Preferred (not required): Milestone, Genetec, AMAG, and Lenel.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Education: High School/GED or equivalent experience
Minimum Experience: 5-10 years servicing, integrating, and programming access control systems
Experience leading small teams
Preferred Experience: (but not required):
Relevant field service
CCTV experience: Milestone / Genetec
Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch
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