Global TST - Industrial Floorcare

Job Duties

Job Identification

Job Title:Industrial Floorcare TST - Product Lifecycle & Technical SupportManager

Department:Parts Management & Technical Support

Reporting to:John Milland Klein

Direct report range:0

Job Purpose

The Industrial Floorcare TST is a key global role responsible for ensuring product serviceability, technical support excellence, and training readiness across the full product lifecycle.

Acting as the "voice of service",the TST bridges R&D, Product Management, Quality, and Service Operations-ensuring that industrial floorcare products are designed, launched, and supported with strong aftermarket performance and high field reliability.

The role combines deep technicalexpertise, global training capability building, and operational problemsolving, supporting both internal teams and service partners worldwide.

Key Accountabilities / Responsibilities

Product Lifecycle Support

Act as global Subject Matter Expert (SME) for industrial floorcare platforms

Represent service in NewSolutionDevelupmentprojects and ensure service readiness atproductlaunch

Drive serviceability improvements in collaboration with R&D and Product Management

Support lifecycle performance through analysis of field issues and feedback loops

Technical Support & Issue Resolution

Provide advanced technical support to regions and localserviceteams

Lead troubleshooting of complex electro-mechanical and software-related issues

Support root cause analysis and technical failure investigations (TFRs)

Collaborate with suppliers and engineering teams to resolve quality issues

Quality & Continuous Improvement

Act as interface between R&D, Quality, and Service

Identifyand analyze recurring field issues and drive corrective actions

Create andmaintain:

Technical Failure Reports (TFRs)

Technical Service Bulletins (TSBs)

Contribute to improving serviceability, reliability, and product performance

Training & Capability Building

Delivercontent fortechnical training programs for:

Internal service teams

Service partners and dealers

Support and enable Train-the-Trainer concept globally

Certify and develop regional Subject Matter Experts

Documentation & Digital Enablement

Develop and deliver technical training programs for:

Internal service teams

Service partners and dealers

Create scalable training content (e-learning, video, instructor-led material)

Support and enable Train-the-Trainer concept globally

Certify and develop regional Subject Matter Experts

Key Success Factors

Reduced technical escalations from regions

Improved first-time-fix rate (through training & documentation)

Faster time-to-service readiness for new product launches

Positive feedback from service organizations and partners

Increased technical capability in regions (certification/training KPIs)

Required Minimum Qualifications

Bachelor's degree in engineering(Electrical,Mechanicalor similar) or equivalent experience

+5 years' experience in technical support, service, or product support

Experience with industrial equipment (floorcare, automotive, forklift, or similar)

Competencies

Strong problem-solving and analytical mindset

Ability to translate complex technical topics into practical guidance

High levelof ownership and ability to drive topics to resolution

Strong stakeholder management across functions and regions

Comfortable working in a global, cross-cultural environment

Let's create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change fora cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

$88,800.00-$111,000.00

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit ourFAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

Equal opportunity It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Minimum Education Required

Bachelor Degree

Minimum Experience Required

5 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$88,800.00 - $111,000.00 / Annually

Postal Code

55447

Job Type

Full Time

Place of Work

On-site

Requisition ID

R017302

Job Benefits

Not specified