Dispatcher - Mid Shift

Service Dispatcher – HVAC & Plumbing – Dayton, OH Full-Time | On-Site

A Later Start. A Predictable Schedule. A Career With Purpose. Schedule: Monday–Friday | 11:00 AM – 8:00 PM

Are you organized, quick-thinking, and great at keeping things moving? Do you prefer a later start to your workday and enjoy being the person who can solve problems when things change?

Logan Services is looking for a Service Dispatcher to join our growing HVAC and plumbing operations team in Dayton.

This is an ideal opportunity for someone who wants a consistent Monday–Friday schedule without an early morning start . You'll work during the heart of our service day, coordinating technicians, adjusting schedules, solving real-time challenges, and helping ensure customers receive the service they need.

If you're someone who enjoys being busy, thrives under pressure, and gets satisfaction from making a complicated day run smoothly, you'll have a big impact in this role.

Why You'll Love This Schedule No Early Mornings Your day doesn't start until 11:00 AM . You can take care of personal appointments, errands, family responsibilities, or simply enjoy a slower morning before heading to work.

Monday–Friday Enjoy the consistency of a Monday–Friday schedule so you can plan your personal life around a predictable workweek.

You're Working When Things Are Happening The later shift puts you right in the middle of the busiest part of the service day. You'll be helping technicians navigate schedule changes, coordinating priority calls, managing return visits, and solving the challenges that come up in real time.

Off at 8:00 PM You'll have a consistent end time of 8:00 PM , giving you a predictable schedule you can count on.

Why Join Logan Services? Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky.

We've built our company by putting people first. We believe great customer experiences start with great employees, which is why we invest in training, career development, and creating a workplace where people can build a long-term career.

Many employees join Logan looking for a job—but stay because they find a career.

What We Offer

• Competitive Hourly Pay
• Performance Bonuses & Profit-Sharing Opportunities
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability Insurance
• Voluntary Life Insurance
• 100% Company-Paid Group Term Life & AD&D
• 401(k) with 4% Company Match + Roth Option
• Paid Training & Ongoing Professional Development
• PTO & Paid Sick Time
• Consistent Monday–Friday Schedule
• Later 11:00 AM Start Time
• Career Advancement Opportunities The Big Task As a Service Dispatcher , you'll be the person helping keep our HVAC and plumbing service operation moving.

You'll coordinate technician schedules, optimize routes, respond to changing priorities, communicate with field teams, and help ensure customers receive timely and professional service.

Every day will be different. You'll need to think quickly, communicate clearly, and make decisions that keep both our technicians and customers taken care of.

When the schedule changes, you're the one who figures out what happens next.

What You'll Do

• Schedule HVAC and plumbing service appointments, repairs, maintenance, and return visits.
• Dispatch technicians based on availability, location, skill set, and customer needs.
• Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
• Coordinate emergency and priority service calls.
• Communicate with technicians, Customer Service Representatives, managers, and other departments.
• Help coordinate scheduling around parts and inventory availability.
• Keep customers informed about appointment updates and schedule changes.
• Maintain accurate scheduling and dispatch records using dispatch software and CRM systems.
• Monitor the day's workload and proactively identify scheduling challenges.
• Support daily service goals while maintaining an exceptional customer experience.
• Help technicians stay productive and supported throughout their day. What We're Looking For We're looking for someone who can stay calm when the schedule gets complicated and find a solution quickly.

You'll be a strong fit if you have:

• Previous experience as a dispatcher, service dispatcher, scheduling coordinator, operations coordinator, customer service representative, or administrative professional is preferred.
• Experience in HVAC, plumbing, home services, transportation, logistics, or field service dispatch is a plus.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• The ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Comfort using scheduling software, dispatch systems, Microsoft Office, and multiple communication platforms.
• Strong attention to detail.
• Reliable attendance and a dependable work ethic.
• A positive attitude and collaborative, team-first mindset.
• The ability to stay focused and professional when priorities change quickly. Our PARTE Values P – People First – We treat our employees, customers, and communities with respect and care.

A – Agile – We adapt quickly and solve problems with urgency and purpose.

R – Radical Ownership – We take responsibility for results and look for solutions instead of excuses.

T – Teamwork – We work together to support one another and deliver outstanding service.

E – Excellence – We continually raise the bar and strive to exceed expectations.

Be the Person Who Keeps It All Moving A great dispatcher can change the entire day for a technician and a customer. You'll help technicians stay productive, help customers get the service they need, and help our operation run smoothly—even when the unexpected happens.

If you want a Monday–Friday career with an 11:00 AM start , enjoy solving problems, and want to play an important role in a growing HVAC and plumbing company, this could be the opportunity for you.

No early mornings. Just a consistent shift, a team that values your work, and an opportunity to grow.

Apply today and join the Logan Services team.

Equal Opportunity Employer Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.