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Marketing and Communication Specialist

Part-time

UnityPoint Health

Sioux City, IAPart-timeNo compensation foundPosted 1mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Sioux City, IA
Schedule
Part-time
Work Authorization
US work authorization required

Job overview

UnityPoint Health is hiring a Marketing and Communication Specialist. UnityPoint Health‑St. Luke’s‑Downtown seeks a Communication Representative to assist with switchboard operations, manage incoming calls, pages and messages, and ensure accurate, timely communication across the organization while providing excellent customer service to patients, staff and visitors.

Key focus areas include Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization, Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors, and Monitor alarm systems and relay critical information to appropriate emergency teams.

Successful candidates bring High School Diploma or Equivalent. Preferred (not required): Customer Service, Switchboard Operations, Incoming Call Handling, and Page Management.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSwitchboard OperationsIncoming Call HandlingPage ManagementMessage RoutingCall PrioritizationAlarm System MonitoringAfter Hours Communication CoordinationASL Interpreter CoordinationLEP Interpreter CoordinationTelecommunications OperationsIssue ReportingTroubleshootingProcess ImprovementDocumentation MaintenanceEmergency Communication Records ManagementHospital Emergency Incident Command System

Qualifications

High School Diploma or EquivalentSecretary or Receptionist or Customer Service Experience

Benefits

Paid Time Off
Parental Leave
401(k) Match
Dental Insurance
Medical Insurance
Tuition Assistance

Full job description

  • Area of Interest: Administrative and Clerical

  • FTE/Hours per pay period: 1.0

  • Department: Telecommunications- Downtown

  • Shift: 8 hours per shift

  • Job ID: 183883

Overview

UnityPoint Health- St. Luke's-Downtown

Full Time, Rotating 8-hour shifts

Evening, Nights and will include weekend rotation

We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manag e incoming calls, pages, and messages, ensuring accurate and timely communication .

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

  • Expect paid time off, parental leave, 401K matching and an employee recognition program .

  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

  • Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization

  • Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors

  • Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams

  • Coordinate after hours communication, relay messages to on call staff, and maintain up to date contact lists and on call schedules

  • Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs

  • Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions

  • Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records

  • Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System

Qualifications

Education:

  • High school diploma or equivalent is required

Experience:

  • E xperience as a secretary, receptionist, or customer service in a busy public office is preferred.

License(s)/Certification(s):

  • None

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