Senior Customer Success Manager

(fulltime / parttime / working student) At Steuerboard we are a team of people who deeply care about building a great product. If that’s how you roll, you came to the right place! What is Steuerboard? We're building the tech ecosystem for the next generation of tax offices. Our vision is to rethink tax-accounting from the ground up. here's what that actually means: the core idea: we build AI tools that make tax and finance handling 10x more efficient :

• Advisory - Manually screening data to find risks and opportunities for clients costs a lot of time but is key. AI is better and more scalable than any accountant.

• Reporting - manually analyzing big data? Not anymore. Get the next action steps right at your fingertips.

• Automation - Getting rid of repetitive tasks. They shouldn’t be done by people. What you’ll actually be doing You are developing and executing a customer success framework that drives our success.

• Client Onboarding: Guide new clients through the onboarding process.

• Relationship Management: Maintain and strengthen client relationships.

• Issue Resolution: Address and resolve client issues promptly.

• Product Training: Educate clients on product features and best practices.

• Feedback Collection: Gather client feedback to improve products and services.

• Renewals and Upsells: Identify opportunities for contract renewals and upsells.

• Performance Tracking: Monitor and report on key client success metrics. Real talk

• You are one of the first folks joining our team (currently 6).

• Office only (Düsseldorf) - (remote days & workations are completely fine)

• Lots of work

• You will impact our process from day 1

• You have to make a lot of decisions and design our future customer success processes Your Experience

• We do not dwell on a specific experience profile

• What could be helpful

• experience in a similar role in a SaaS or AI company

• experience in tax or finance or in a tax office

• Most important: you have the drive to do something big You are right when you’ve ever

• wanted to join an early stage startup that has a lot of traction

• wished your work will impact a whole economy What we offer

• a great team and a great product with a big vision

• competitive compensation & virtual stock option plan + 30 days holiday

• flexible hours & options for workations

• urban sports club & lunch contribution

• great office in the heart of Düsseldorf with a patio

• elevate your skills and expertise; attend workshops, conferences, and courses to excel in your career

• socialize and network - from team-building retreats to exciting product launches PS: We're backed by remarkable Investors and one of the best VC’s in Europe Apply via [email protected]