Cookie Crew
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At a glance
Job overview
Insomnia Cookies is hiring a Cookie Crew. The role involves serving as the front‑of‑store point person at Insomnia Cookies’ new Cedar Rapids bakery, greeting guests, taking orders, baking cookies, handling payments, and maintaining a clean environment while delivering friendly service. You will also assist with packaging orders, lift product boxes, and work flexible part‑time schedules.
Key focus areas include Promptly greet guests and take orders according to procedure, Help customers understand menu items and answer clarifying questions, and Provide a warm experience with a smile in person and over the phone.
Important skills include Organizational Skills, Personable Demeanor, Genuine Demeanor, Cash Handling, Baking Cookies, and Cleaning And Sanitizing. Preferred (not required): Customer Service, Communication, Math Skills, and Outgoing Demeanor.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
As a member of the Cookie Crew at our brand new Cedar Rapids, IA bakery located at 1St Ave SW. Cedar Rapids, IA 52404.you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!
Check out some of our content vids below to learn more:
SOME OF OUR SWEET COOKIE CREW PERKS:
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Flexible part-time work schedules
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Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
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Paid vacation and sick time off
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Pet insurance for your furry loved ones
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Interactive training & mentorship
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Job stability with a rapidly growing and reputable company
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Achievable growth/promotion opportunities
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You get to work in a fun, exciting team environment
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Employee discount and FREE COOKIES with every shift!
WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?
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Promptly greet guests entering the store and take their orders according to procedure
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Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
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Give each customer a warm experience with a smile in person & over the phone
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Bake our delicious cookies to perfection & a scoop of ice cream
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Ensure fast, warm, and correct delivery orders are packaged and sent out
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Handle cash and payments accurately and have no shortages or overages
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Cleaning, sanitizing, and maintaining the bakery
DESIRED SKILLS & EXPERIENCE:
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At least 6 months of experience in a customer service focused role - preferred
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Personable, genuine, outgoing demeanor
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Customer service focused and a willingness to exceed guest expectations
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Great communication, organizational and math skills
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Must be able to lift up to 40 lb boxes of product
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Must be 18 years or older to be employed
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Must be able to work nights, weekends and holidays
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Legally eligible to work in the United States
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
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