Service Writer
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At a glance
Job overview
The Larson Group is hiring a Service Writer. The Larson Group Peterbilt seeks an experienced Service Writer to greet and consult service customers, coordinate department communications, handle warranty tasks, and support technicians in a dynamic dealership environment.
Key focus areas include Open and close work orders providing as much information as possible, Record, adjust and report mechanics time for work orders and payroll, and Help cover phone calls for the Service Department.
Preferred (not required): Coordination, Communications, Resolve Customer Complaints, and Schedule Appointments.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department. What We Offer: Paid Time Off Paid Holidays Medical, Dental and Basic Life 401K with employer contribution Bi-weekly Pay Schedule Opportunity for advancement and Career Development Responsibilities: Open and close work orders providing as much information as possible. Record, adjust and report mechanics time for work orders and payroll. Help cover phone calls for the Service Department. Try to resolve customer complaints. Schedule appointments. Supervise and assist technicians with the diagnosis and repairs of their jobs. Assist with warranty repair paper flow. Check in new trucks delivered to the shop and complete the proper forms. Consult with the parts department on special order parts and sublet repairs. Instruct the following shift's service writer on any special instructions and appointments. Keep Service Manager informed of all customer complaints and technician problems. Perform other duties as assigned. Qualifications: Should possess a High School Diploma. A College degree or a certificate from a trade school is preferred, but not required. Experience in dealership service shop environment is strongly preferred but not required. *Please note this is a safety-sensitive position
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