Case Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
BrightSpring Health Services is hiring a Case Manager. StepStone Family & Youth Services is seeking a Case Manager to efficiently meet client needs across various lines of business. This role involves managing referrals, coordinating client care, and ensuring compliance with company policies and regulatory mandates to help clients live their best lives.
Key focus areas include Receive and respond to incoming calls from referral sources and potential clients, Exchange information to identify clients' needs, and Consult with Director of Clinical Management to determine ability to meet needs.
Important skills include Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
2 - 20 years
Minimum Education Required
Bachelor's Degree
Compensation
$19.00 - $19.23 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Requisition: 2026-192013
Case Manager
Job Locations
US-KY-PRESTONSBURG
ID 2026-192013 Line of Business StepStone Family & Youth Services Position Type Full-Time Pay Min USD $19.00/Yr. Pay Max USD $19.23/Yr.
Our Company
StepStone Family & Youth Services
Overview
Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!
Responsibilities
Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company's services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
Adheres to and participates in Company's mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
Participates in special projects and performs other duties as assigned.
Qualifications
Bachelor's degree in a human services field or nursing field.
Valid driver's license.
Must have two years of experience with case management or related discipline
Must be able to communicate both verbally and in writing.
About our Line of Business
StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to c hildren in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects c hildren and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com. Follow us on Facebook and LinkedIn.
Salary Range
USD $19.00 - $19.23 / Year
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, r ace, color, national origin, r eligion, disability, age, veteran status, gender identity or s exual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
2026-192013
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