Olive Jobs
Robert Half Technology logo

Service Delivery Manager

Robert Half Technology

Winter Park, FLJobNo compensation foundPosted 5mo agoSeen in employer's feed 4 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Winter Park, FL
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Robert Half Technology is hiring a Service Delivery Manager. The Service Delivery Manager will oversee IT operations and ensure seamless delivery of technology services to clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, the manager will play a critical role in managing service performance and driving efficiency.

Key focus areas include Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met., Oversee remote desktop support operations to resolve technical issues quickly and effectively., and Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings..

Successful candidates bring Experienced Service Delivery Manager. Important skills include IT Service Delivery Management, Remote Desktop Support, Cisco Webex Meetings, Azure Active Directory Administration, ITIL Processes, and Intune. Preferred (not required): IT Infrastructure and Support Systems.

Skills & qualifications

RequiredNice to have

Skills

IT Service Delivery ManagementRemote Desktop SupportCisco Webex MeetingsAzure Active Directory AdministrationITIL ProcessesIntuneLeadershipCommunicationTroubleshootingService Data AnalysisStrategy ImplementationIT InfrastructureSupport Systems

Qualifications

Proven Experience in IT Service Delivery ManagementLegally Authorized to Work in the United States

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401(k) Match

Full job description

Description We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency.

Responsibilities:

  • Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met.

  • Oversee remote desktop support operations to resolve technical issues quickly and effectively.

  • Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings.

  • Administer and maintain Azure Active Directory, ensuring secure and efficient user management.

  • Implement and monitor ITIL processes to improve service delivery and operational excellence.

  • Lead the deployment and management of Intune for device and application management.

  • Collaborate with cross-functional teams to align IT services with business needs.

  • Identify and address areas for improvement in service delivery processes.

  • Develop and maintain documentation for IT service protocols and procedures.

  • Train and mentor team members to enhance technical skills and performance. Requirements • Proven experience in IT service delivery management, with a focus on maintaining high standards of service.

  • Strong knowledge of ITIL principles and their application in service management.

  • Proficiency in remote desktop support and troubleshooting.

  • Hands-on experience with Cisco Webex Meetings for team collaboration.

  • Expertise in Azure Active Directory administration and security.

  • Familiarity with Intune for managing devices and applications.

  • Excellent leadership and communication skills to guide teams and coordinate with stakeholders.

  • Ability to analyze service data and implement strategies for improvement. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

You've read the whole posting — now see how you match it.

Evaluate my fit