Tier 2 Help Desk
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Insight Global is hiring a Tier 2 Help Desk. The selected candidate will provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds. This role involves participating in technology refresh projects and offering in-person, desk-side, and remote support to business users. The Desktop Support candidate will also serve as the initial point of contact for all IT-related problems.
Key focus areas include Provide application and desktop support services, Troubleshoot for PC, network, phone, printer hardware and software, mobile devices, handhelds, and Participate in technology refresh projects.
Important skills include Microsoft Office, Communication, Customer Service, HP Desktop/Laptops, Multi-Function Printers, and Hardware Application Maintenance. Preferred (not required): PC Troubleshooting, Network Troubleshooting, Phone Troubleshooting, and Printer Hardware Troubleshooting.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Description
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
Compensation:
$21/hr to $26/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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Microsoft office
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Background in help desk
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Proficient communication and customer service skills
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Experience with HP Desktop/Laptops and Multi-Function printers
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Bachelors in IT (preferred) or Associates with 3-5 years of experience
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Hardware & software Application Maintenance and Support experience - CompTIA A+ Certification
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ServiceNow
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Experience with Ivanti ticketing
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