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Receptionist

UnityPoint Health

Bettendorf, IAFull-time$15.25–22.15/hrTracked 3w agoSeen in employer's feed 3 days ago
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At a glance

Compensation
$15.25–22.15/hr
Location
Bettendorf, IA
Schedule
Full-time
Work Authorization
Not specified

Job overview

UnityPoint Health is hiring a Receptionist. UnityPoint Health is seeking an Experience Specialist/Receptionist for their OB/GYN Clinic in Bettendorf. This full-time role involves greeting patients, managing appointments, handling phone calls, processing payments, and maintaining patient confidentiality. The position offers competitive benefits and opportunities for professional development within a supportive culture.

Key focus areas include Greet patients and visitors with warmth and professionalism, creating a welcoming environment, Check patients in and out, verify personal and insurance information, and update records as needed, and Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system.

Successful candidates bring High School Diploma Or GED and Professional Appearance And Demeanor. Important skills include Interpersonal Skills, Communication Skills, Problem-Solving Skills, Attention To Detail, Multitask, and Computer Systems. Preferred (not required): Warmth And Professionalism.

Skills & qualifications

RequiredNice to have

Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsAttention to DetailMultitaskComputer SystemsMicrosoft OfficeScheduling PlatformsWarmth and Professionalism

Qualifications

High School Diploma or GEDProfessional Appearance and Demeanor1+ Year Customer Service or Front Desk ExperienceHealthcare Setting Experience

Benefits

Paid Time Off
Parental Leave
401(k) Match
Dental Insurance
Medical Insurance
Tuition Assistance

Full job description

  • Area of Interest: Patient Services

  • Salary Range: $15.25 - $22.15/hr*

  • FTE/Hours per pay period: 0.8

  • Department: OB/GYN - Bettendorf- QC

  • Shift: 32

  • Job ID: 185228

Overview

UnityPoint Clinic

Experience Specialist/Receptionist

OB/GYN Clinic (Bettendorf)

32/hrs per week (M-F, Days) - Full-time + benefits

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

  • Expect paid time off, parental leave, 401K matching and an employee recognition program .

  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

  • Key Responsibilities:

  • Greet patients and visitors with warmth and professionalism, creating a welcoming environment

  • Check patients in and out, verify personal and insurance information, and update records as needed

  • Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system

  • Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments

  • Collect and process payments, issue receipts, and assist with billing questions

  • Maintain confidentiality of all patient records and comply with HIPAA regulations

  • Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic

  • Coordinate with clinical staff to manage patient flow and minimize wait times

  • Perform general administrative duties such as data entry, filing, faxing, and scanning documents

  • Assist in onboarding new patients and educating them on clinic policies and procedures

Qualifications

  • High School Diploma or GED required

  • 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)

  • Excellent interpersonal, communication, and problem-solving skills

  • Strong attention to detail and ability to multitask in a fast-paced environment

  • Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms

  • Professional appearance and demeanor

*Specific offers are determined by various factors , such as experience, skills, internal equity, and other business needs. T he salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

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