Patient Visit Specialist - Hematology Oncology Ann Arbor Campus
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At a glance
Job overview
Trinity Health is hiring a Patient Visit Specialist - Hematology Oncology Ann Arbor Campus. Trinity Health IHA Medical Group seeks a customer‑focused Patient Visit Specialist for its Oncology Cancer Center, delivering outstanding service by guiding patients, coordinating care, handling insurance verification, scheduling appointments, collecting payments, and maintaining records.
Key focus areas include Act as point of contact for providers and staff with patient scheduling questions, Obtain insurance verification and secure authorizations for services, and Schedule, confirm, and reschedule patient appointments.
Important skills include Customer Service, Insurance Verification, Securing Authorization, Schedule Appointments, Confirm Appointments, and Reschedule Appointments. Preferred (not required): Commitment, Advocacy, Respect, and Efficiency.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full time Shift: Day Shift
Description: Patient Visit Specialist
Deliver Outstanding Service to Every Patient!
Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist - Oncology to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the Cancer Center. Assure that patients who are unfamiliar with the Cancer Center are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient.
What You'll Do:
- Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
- Obtains insurance verification and secures authorization required for services provided at the Cancer Center.
- Schedule, confirm, and reschedule appointments.
- Collect payments and support accurate billing processes.
- Schedules research patient per research protocol.
- Maintain patient records and support day-to-day office operations.
General Requirements:
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EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
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CREDENTIALS/LICENSURE: None
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MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment. Why Join Trinity Health IHA Medical Group?
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Day-one benefits for eligible team members with no waiting period.
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Opportunities for career growth and professional development.
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Supportive, team-oriented workplace culture.
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Meaningful work helping patients access the care they need.
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A mission-driven organization serving communities across Southeast Michigan.
At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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