Senior Technical Writer

The Opportunity 1. Act as the primary creator and manager of all product documentation, ensuring accuracy and clarity. 2. Collaborate with product managers, developers, and designers to stay updated on product changes. 3. Write from the perspective of the end user, ensuring the documentation meets their needs. 4. Gather feedback from customers, support teams, and usability tests to improve documentation. 5. Ensure that documentation bridges the gap between technical details and user understanding. 6. Contribute to onboarding materials, FAQs, tutorials, and troubleshooting guides.

What You’ll Do 1. Content Creation:

• Write and maintain user manuals, API documentation, release notes, FAQs, and in-app help text.

• Develop quick-start guides, how-to articles, and video scripts for tutorials or training.

• Create training videos to demonstrate product features, ensuring clarity, engagement, and usability for diverse audiences. 2. Documentation Maintenance:

• Regularly update documentation to reflect new features, updates, and bug fixes.

• Use version control and content management systems to track changes and ensure accuracy. 3. Collaboration with Cross-Functional Teams:

• Work closely with engineers to understand technical features.

• Coordinate with customer support teams to identify common user issues and preemptively address them in the documentation.

• Liaise with UX/UI designers to ensure a cohesive user experience across the product and its help resources. 4. Adherence to Standards:

• Follow style guides, terminology, and branding guidelines to maintain consistency across all documentation and video content.

• Use structured writing and plain language principles to make content accessible. 5. Analysis and Improvement:

• Monitor user engagement with documentation and training materials using analytics tools.

• Continuously refine content and videos based on user feedback, analytics, and evolving product needs. 6. Localization and Accessibility:

• Work on making documentation and training videos suitable for diverse audiences, considering localization and accessibility standards.

• Collaborate with localization teams for multilingual support. 7. Training and Enablement:

• Develop internal guides or knowledge bases to train employees and partners on the product.

• Conduct training sessions for support and sales teams. What We’re Looking For

• Use tools such as Confluence, Markdown, DITA, or specialized documentation software.

• Leverage video editing tools (e.g., Camtasia, Adobe Premiere, or similar software) to create and edit training videos.

• Understand basic concepts of SaaS and APIs to effectively document and visualize complex topics. ‍

Why Lumber?

• Be part of a fast-growing startup modernizing one of the world’s most essential industries.
• Endless opportunities for growth. If you want to take your career to the next level, this is the place to be.
• Work with a passionate, mission-driven team.
• A culture that values learning, ownership, and getting sh*t done (the right way).
• So, if you are the ONE and wondering how to be part of our Rocketship, quit scrolling and apply! Company Overview Lumber is reshaping the construction industry with an AI-powered workforce management platform that simplifies payroll, HR, compliance, scheduling, time-tracking, and more. With innovation at the core of everything we do, we empower businesses with cutting-edge solutions that transform the way they manage their workforce.

Department Content

Requirements

• Bachelor’s degree in Computer Science or Commerce
• Certification related to technical writing
• Solid understanding of the Systems Development Lifecycle (SDLC)