Commercial Customer Service Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
M&T Bank is hiring a Commercial Customer Service Specialist. Act as the primary customer service contact for inbound calls, solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.
Key focus areas include Receive incoming customer client calls using excellent customer service and telephone skills, Answer inquiries and resolve customer issues for all treasury management products, and Use related software, mainframe applications, and appropriate documentation to answer inquiries.
Important skills include Excellent Oral Communication, Excellent Written Communication, Excellent Customer Service, Telephone Skills, Related Software, and Mainframe Applications.
Skills & qualifications
Skills
Qualifications
Full job description
Overview:
Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.
Primary Responsibilities:
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Receive incoming customer client calls using excellent customer service and telephone skills.
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Answer inquiries and resolve customer issues for all treasury management products.
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Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
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Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries
Education and Experience Required:
Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Williamsville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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