Member Services Representative Full Time Clearwater
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At a glance
Job overview
Planet Fitness is hiring a Member Services Representative Full Time Clearwater. The Member Services Representative creates a positive member experience by delivering superior customer service to members, prospective members, and guests at Planet Fitness, handling front‑desk duties, assisting with sign‑ups, tours, account updates, and maintaining club cleanliness.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Answer phones in a friendly manner and assist callers with a variety of questions, and Check members into the system.
Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Free Black Card Membership
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Free uniforms
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Opportunity for advancement
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Paid time off
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Training & development
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Vision insurance
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Wellness resources
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Dental insurance
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Employee discounts
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities
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Greet members, prospective members and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
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Customer service background preferred.
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Basic computer proficiency.
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A passion for fitness and health.
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Upbeat and positive attitude!
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Punctuality and reliability is a must.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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Strong listener with the ability to empathize and problem solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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High School diploma/GED equivalent required.
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Must be 18 years of age or older. Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occassionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals during shift.
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