Data Analyst I - Sales Operations

Job Description

The Data Analyst - Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for ArcBest Customer Management initiatives. This position is a results-oriented, self-starter that works with departments across the organization to develop and implement solutions that will optimize processes, improve productivity, and drive long-term customer value.

Responsibilities

• Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.

• Develop deep understanding of data and technology suite to guide decision-making and solution development.

• Define and administer business rules and processes to streamline workflows and standardize performance measurement.

• Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.

• Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.

• Analyze and support reporting of Customer Management performance metrics.

• Perform ad-hoc reporting and analysis.

• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree Computer Science, Engineering, Mathematics, Business, or other related field, preferred

Experience:

• 2 years data analytics role

• Experience in CRM or similar technology, preferred

Computer Skills:

• Proficient in Microsoft Office Suite and SQL, preferred

Competencies:

• Analytical Thinking

• Communicating for Impact

• Managing Multiple Priorities

• Modeling: Data, Process, Events, Objects

• Problem Solving

• Process Management

• Producing Results

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is a salary position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.

At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

An Equal Opportunity Employer M/F/Vet/Disability