Robotics Technical Support Specialist
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
Standard Bots is hiring a Robotics Technical Support Specialist. Standard Bots is seeking a Robotics Technical Support Specialist to provide technical assistance to customers, diagnosing and resolving issues with robotic systems. This role involves guiding customers through troubleshooting, collaborating with engineering and product teams, and documenting solutions. The specialist will also create knowledge base articles and identify patterns in support requests to improve products.
Key focus areas include Provide technical support to customers via phone, email, video calls, and ticketing systems, Guide customers through troubleshooting processes, configuration adjustments, and best practices, and Collaborate with engineering, product, and field service teams to escalate complex issues.
Successful candidates bring Associate Degree In Engineering, Associate Degree In Computer Science, and Associate Degree In Robotics. Important skills include Troubleshooting Mechanical Systems, Troubleshooting Electrical Systems, Troubleshooting Software Systems, Industrial Automation Concepts, Manufacturing Processes, and Robotics Fundamentals. Preferred (not required): Networking, Protocols, Device Connectivity, and Collaborative Robots.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.
What you'll do
-
Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
-
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
-
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
-
Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
-
Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
-
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
-
Own ticket management processes and proactively recommend improvements where inefficiencies exist
-
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction
Basic Qualifications:
-
Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
-
2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
-
Proven troubleshooting skills with mechanical, electrical, or software systems
-
Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
-
Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
-
Organized and able to manage multiple open support tickets simultaneously without dropping the ball
-
Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events
Preferred Qualifications:
-
Working understanding of networking, protocols, and device connectivity
-
Experience with collaborative robots (cobots) or industrial robot programming
-
Understanding of machine vision, sensors, or end effectors
-
Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems
Compensation and Benefits:
The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
You've read the whole posting — now see how you match it.