Senior Business Analyst

JOB DESCRIPTION Senior Business Analyst

The Big Picture  

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry. 

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion. 

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of  “Connecting the world to share food and care for one another” , and our work directly impacts millions of food consumers in a trillion-dollar, global industry. 

For more information visit:  www.syscolabs.lk  

The Opportunity

We are currently on the lookout for a talented Senior Business Analyst to join our team and contribute to the development of technology that’s leading Sysco’s digital transformation.

Responsibilities:

• Collaborating with on-site product teams to define, refine, and document product requirements aligned with business goals
• Analyzing stakeholder needs and translating them into clear, actionable specifications for product and engineering teams
• Partnering with product and delivery leadership to perform R&D based on the product roadmap, benchmarking against competitor solutions, and recommending improvements
• Facilitating requirement approvals and ensuring clear communication of business, functional, and user expectations across all stakeholders, including engineering, QA, and leadership teams
• Driving the resolution of open issues, supporting defect triaging, and ensuring alignment between product expectations and delivered solutions
• Bridging the gap between high-level product vision and delivery-level detail, ensuring requirements are implementation-ready
• Owning the planning and execution of business analysis deliverables, ensuring timely completion with a focus on quality and business value
• Managing functional test scenarios, supporting test execution, and conducting product demos and user training sessions as needed

Requirements:

• A Bachelor’s Degree in IT, Management, Economics, or Finance; a Master’s Degree will be an added advantage
• 3 - 4 years of experience in a similar role
• Prior experience in a software engineering or technical quality engineering role will be advantageous
• Experience working with software models; mainly Agile, RUP, and waterfall models
• Professional certifications such as CBAP/PMP/ACP will be an added advantage
• The ability to interface with onsite staff and function as the single point of contact for requirements
• A passion for innovative product design and the ability to foresee business trends
• Excellent logical and analytical skills, with a strong eye for detail
• Excellent communication skills, particularly in written and spoken English, and proven experience in writing user stories, use cases, and detailed software requirements specifications
• Must be curious and possess the ability to acquire domain business process and system knowledge as well as technical knowledge rapidly
• Excellent interpersonal and negotiation skills
• Should possess strong leadership, management, and organizational skills, including the ability to ensure schedules are met with a strong focus on quality
• Familiarity with AWS-hosted environments (e.g., ECS, EC2, CloudWatch) for product monitoring and deployment workflows
• Experience with Datadog for observability and incident investigation on mobile and web platforms is preferred
• Proficiency in SQL using tools like DBeaver or SQL Developer for data validation and analysis is an added advantage
• Knowledge in prompt engineering and AI-assisted development, leveraging tools like GitHub CoPilot to design and build innovative applications is a plus
• Exposure to Web App Development, Android app development, basic understanding of Java or Kotlin is a plus for collaborating effectively with engineering teams

Benefits

• An attractive base compensation package comfortably above market rates
• Performance rewards and recognition
• Comprehensive healthcare coverage
• A health and wellness allowance
• A team outing allowance
• Paid birthday leave
• Learning and development allowance
• Overseas travel opportunities and exposure to client environments
• A progressive culture that promotes work-life harmony and personal development

Sysco LABS is an Equal Opportunity Employer.