Follow Up Specialist (Cox Fleet)
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At a glance
Job overview
Cox is hiring a Follow Up Specialist (Cox Fleet). Cox Fleet is seeking a detail-oriented Follow Up Specialist to join their team. This role involves managing fleet operations logistics, ensuring vehicle maintenance and timely repairs, and providing best-in-class customer service. The specialist will handle inbound and outbound calls, gather customer requirements, and collaborate with dispatchers to resolve issues. This position offers competitive pay and comprehensive benefits.
Key focus areas include Handle all inbound calls in a timely manner, Accurately gather and follow customer requirements during the initial call, and Obtain complete and accurate information while on the call.
Successful candidates bring High School Diploma/G.E.D., 2 Years Related Field Experience, and Authorized To Work In The United States. Important skills include Detail-Oriented, Customer Service, Multitasking, Problem-Solving, Proactive, and Time Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
2 - 20 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Are you ready to do meaningful work while experiencing great pay and benefits?
We're looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. You'll play a crucial role in helping us provide best-in-class service to our customers.
If you're looking to make an impact and grow your career, we want to hear from you!
What's In It for You?
Here's a sneak peek at the benefits you could experience as a Cox employee:
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits.
What You'll Do
You'll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:
Handle all inbound calls in a timely manner.
Accurately gather and follow customer requirements during the initial call.
Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
Ensure accurate billing information is communicated to the service provider.
Handle estimates promptly and accurately.
Make outbound calls to obtain updates on open events.
Keep customers updated on the event status and follow their instructions.
Collaborate with the roadside dispatcher when problems arise.
Manage time effectively to prioritize and complete tasks within deadlines.
Who You Are
You are proactive and have experience multitasking and problem-solving. Here's what else you bring to the table:
Minimum:
High school diploma or GED and up to 2 years of experience in a related field.
Strong customer service experience.
Preferred:
A degree in related discipline or industry experience.
Availability:
Class start date: August 17, 2026, August 31, 2026, or September 14, 2026
Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
Available work schedules: TBD, but we operate in a 24/7/365 environment.
Help keep the wheels turning and the engines humming. Join Cox today!
USD 15.10 - 22.69 per hour
Compensation:
Hourly pay rate is in the range of $15.10 - $22.69/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/13/2026
EOE, including disability/vets
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, r ace, color, r eligion or creed, national origin or ancestry, s ex (including pregnancy), s exual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
r202680482_40
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