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Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network

Champlain, NYFull-timeNo compensation foundTracked 3w agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Champlain, NY
Schedule
Full-time
Work Authorization
Not specified

Job overview

Hudson Headwaters Health Network is hiring a Patient Services Assistant (Full-Time). The Patient Services Assistant works as a key member of the health care team, providing basic administrative and patient support services. They greet patients, handle calls and faxes, verify demographics and insurance, schedule appointments, collect payments, and ensure confidentiality of medical records while delivering professional customer service.

Key focus areas include Greet patients and visitors promptly and professionally, Assist patients, team members, providers, and others with incoming and outgoing calls and fax transmissions, and Identify emergency situations over the phone or in the health center and take appropriate actions.

Important skills include Patient Support Services, Administrative Support, Clerical Functions, Prompt Service, Professional Service, and Greeting Patients. Preferred (not required): Training Patient Services Staff.

Skills & qualifications

RequiredNice to have

Skills

Patient Support ServicesAdministrative SupportClerical FunctionsPrompt ServiceProfessional ServiceGreeting PatientsHandling Incoming CallsHandling Outgoing CallsFax TransmissionsIdentifying Emergency SituationsTaking Appropriate ActionsEntering Patient DemographicsVerifying Insurance InformationScheduling Patient AppointmentsRescheduling Patient AppointmentsMaximizing Provider Schedule AvailabilityCollecting Co-PaysCollecting Co-InsuranceCollecting Self-Pay BalancesProcessing ReferralsReconciling Payment Batch AmountsOpening DepartmentsClosing DepartmentsCustomer ServiceProtecting Patient ConfidentialityTimely Response to InquiriesClassifying Hard Copy DocumentsBarcoding Hard Copy DocumentsReviewing PoliciesReviewing Legal RequirementsReleasing Medical RecordsTraining Patient Services Staff

Qualifications

Attending Training and Meetings

Full job description

Requisition Number.

26-2141

Location/Store Number.

Champlain Family Health

Job Description/Requirements.

Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the Health Center to include evening and Saturday rotations.

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

  • Greets patients and other visitors promptly and professionally

  • Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions

  • Identifies emergency situations (over the phone or in the health center) and takes appropriate actions

  • Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated

  • Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in

  • Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:

o Patient’s usual provider

o Another member of the usual provider’s care team

o Another provider in the same site

o Another provider in an alternate HHHN site

o Informs patients of HHHN Urgent Care sites

  • Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program

  • Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization

  • Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies

  • Performs all procedures in opening and closing departments in accordance with policy and procedure

  • Provides highest level of customer service in all interactions with internal and external customers

  • Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure

  • Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel

  • Attends all expected training and meetings

  • Assists Patient Services Leader with training of other Patient Services staff

  • Classifies and barcodes hard copy documents for electronic medical records

  • Reviews and follows policies and legal requirements prior to releasing copies of medical records

  • Other duties as assigned

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