General Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Potbelly is hiring a General Manager. The General Manager leads a Potbelly shop, fostering a positive environment for team members and customers. This role involves driving sales, managing costs, and ensuring operational standards are met. The manager will also focus on staff development, customer satisfaction, and community engagement.
Key focus areas include Train, coach, and develop all shop team members, Assess staff abilities and create development plans, and Interview, select, and hire people who represent Potbelly Values.
Successful candidates bring Must Be 18+, Food Safety Certification, and Open Availability. Important skills include Customer-First Mindset, Communication, Problem-Solving, Maintaining Deadlines, Time Management, and Organizational Skills. Preferred (not required): Community Involvement.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
General Manager Minneapolis, MN
$60k - $70k per year
PAY TRANSPARENCY
$60,000 - $70,000 base salary range + bonus potential.
The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.
What's In It For You**:
Competitive pay with performance-based annual raises!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
If hired, you must meet and maintain all eligibility requirements to qualify
What you bring to the table:
You are at least 18 years of age
Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for a Leader role
A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
You have strong written and verbal communication skills
You enjoy problem-solving
You have open availability
You're able to maintain deadlines and prioritize while running an effective shift
You have strong organizational skills and the ability to multitask
Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
You are able to build and develop strong teams and handle conflict resolution
You have strong interviewing skills
You're able to write effective schedules and maintain labor goals
You have Microsoft Office skills
You have a strong business acumen
You have the ability to understand and interpret financial reports
You're able to stand/walk for 8-9 hours or as needed
You have the ability/stamina to work a minimum of 45 hours per week
You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment
Job Duties and Functions:
Train, coach, and develop all shop team members to realize their potential
Assess staff abilities. Create and implement effective development plans
Interview, select and hire great people who represent Potbelly Values
Develop and maintain Good Vibes culture that fosters strong attraction & retention
Effectively schedule Associates, Certified Trainers and Shift Leaders
Update communication board with critical shop information
Hold regular meetings with key shop staff
Effectively delegate tasks to team and ensure a high standard of execution
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
Control cost of goods, variances and inventories within the shop
Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
Control assigned P&L line items
Must spend 80-90% of time on the shop floor in the Front of the House
Ability to maintain deadlines and prioritize while running an effective shift
Comply with health and safety standards for food, cleanliness and safety
Effectively handle customer complaints/issues
Other duties as assigned
Disclaimers
At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.
If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [email protected].
Application Deadline: Applications must be submitted by 9/10/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
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Position Information
Company: Potbelly Corporate
Position: General Manager
Status: Full Time
Base Salary Range: $60,000.00 - $70,000.00/yr
Shift: First (Day), Second (Afternoon), Third (Night)
Req #: 11083542
Date Posted: July 27, 2026
Location: 210 IDS Center, 80 S 8th, Minneapolis,
US,
MN,
55402
Job Category: Management
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
None
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$60,000.00 - $70,000.00 / Annually
Postal Code
55402
Job Type
Full Time
Place of Work
On-site
Requisition ID
804870bb-23ea-4628-862d-c53720eb3f11
Job Benefits
Not specified
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