Patient Access Representative
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At a glance
Job overview
Sentara Health is hiring a Patient Access Representative. The Patient Access Representative is responsible for all aspects of the patient registration process, including verifying identity, reviewing schedules, scanning documents, and entering demographic and insurance information. They explain and complete regulatory documents, adhere to privacy standards, and collect co-payments and outstanding balances. This role also involves greeting patients, answering questions, and ensuring timely arrival at service areas.
Key focus areas include Verify patient identity and select correct patient record, Review schedules and physician orders to register patient for appropriate service, and Scan important documents such as insurance cards, ID's, Living Wills, and POAs.
Successful candidates bring High School Diploma Or Equivalent and Customer Service Or Data Entry Experience. Important skills include Computer Keyboarding Skills, Third Party Payers, Medical Terminology, Interpersonal Skills, and Proper Grammar. Preferred (not required): ICD-9/CPT Coding, Proper Spelling, and Proper Punctuation.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
City/State
Suffolk, VA
Work Shift
Multiple shifts available
Overview:
Sentara Louise Obici Hospital is hiring Patient Access Representatives
Part Time Day & Evening available
The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.
Education
- High School Diploma or Equivalent (Required)
- Associate's or Bachelor's degree can be considered in lieu of two years of experience
Certification/Licensure
- No specific certification or licensure requirements
Experience
- Customer Service OR Data Entry - 2 years (Required)
- Demonstrated proficiency in computer keyboarding skills (Required)
- Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
- Interpersonal skills
- Proper grammar, spelling and punctuation
Extensive training provided for entry-level candidates and opportunities for advancement provided.
Talroo - Allied Health, admitting, registration, insurance verification, customer service
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Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Obici Hospital , a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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