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BEER-WINE-LIQR/DEPT LEADER

Kroger Family of Companies

Bellevue, NEJobNo compensation foundTracked 3w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Bellevue, NE
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a BEER-WINE-LIQR/DEPT LEADER. The Department Leader for the Adult Beverage (Beer/Wine/Liquor) area interacts with customers, guides them in selections, and oversees department operations including training staff, managing inventory, executing displays, and ensuring compliance with company values and safety standards. They also conduct tastings, maintain planograms, and communicate sales opportunities to management.

Key focus areas include Engage customers with a smile and friendly welcome., Develop relationships with customers, learning their names when possible., and Assist customers in finding adult beverages or making suggestions..

Important skills include Customer Service, Planning, Organizing, Training, Directing, and Sales. Preferred (not required): Department Operations.

Skills & qualifications

RequiredNice to have

Skills

Customer ServicePlanningOrganizingTrainingDirectingSalesRespectHonestyIntegrityDiversityInclusionSafetyMerchandisingInventory ManagementPlanogramsSupervisingCoachingPerformance ReviewsFeedbackDependabilityDepartment OperationsEmployment Practices Laws and RegulationsState Adult Beverage LawsOperating Power MachineryEffective ProductionEffective Written CommunicationEffective Oral CommunicationDecision MakingHandling Stressful SituationsMathematical SkillsCalculating DiscountsCalculating InterestCalculating Percentages

Qualifications

Work Weekends and HolidaysMinimum 21 Years of AgePast Work Record Reflects Dependability and IntegrityGrocery Retail Work ExperienceBackup Manager Experience

Full job description

Interact with the customer within and outside of the adult beverage department. Help customers make informed decisions in their shopping experience. Plan, organize, train and direct Adult Beverage department clerks; perform production and customer service functions; maximize store sales and profits. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Engage the customer with a smile and friendly welcome.

  • Develop a relationship with customers and get to know them on a first name basis when possible.

  • Assist customers in finding the adult beverage they are looking for or make suggestions.

  • Assist customers in pairing wines with food or with their party needs.

  • Be familiar with the adult beverage sections and assortment to be able to act as a guide to customer questions and suggestions.

  • Conduct a minimum of 2 tastings time a week (recommended for Friday, Saturday and Sunday during Prime Time).

  • Take customer special orders and communicate with customer about availability and Delivery date; follow the company customer request procedures in receiving and ringing up request.

  • Conduct daily department walk to ensure standards are in place.

  • Execute the Weekly Display Plan.

  • Maintain accurate ad shelf signs, merchandising signs and Point of Sale (POS) in clean, attractive condition.

  • Order and maintain adequate inventory for ad and display support; follow financial cost billing guidelines to limit shrink.

  • Maintain Planograms

  • Communicate weekly sales opportunities to the grocery manager.

  • Keep department clean, organized and safe.

  • Maintain Accurate Pricing and Accurate Computer Assisted Ordering entries.

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

  • Willing to work weekends and holidays.

  • Minimum 21 years of Age.

  • Past work record reflects dependability and integrity.

  • Understand all key components of department operations.

  • Knowledge of applicable laws and regulations related to employment practices, safety and State Adult Beverage Laws.

  • Qualified and able to operate power machinery and work with various job tools.

  • Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

  • Effective written and oral communication skills.

  • Demonstrated ability to make intelligent decisions quickly

  • Ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest and percentages.

Desired

  • Grocery retail work experience and/or backup manager experience.

  • Understanding of all key components of department operations.

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