Sr. Client Success Manager
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At a glance
Job overview
Insight Global is hiring a Sr. Client Success Manager. The Sr. Client Success Manager will develop expertise in Rouse product offerings and serve as the primary point of contact for customers. This role involves proactively interfacing with client management, leading Quarterly Business Reviews, and acting as a strategic advisor. The manager will also oversee technical implementation details, build presentations, and mentor junior Client Success Managers.
Key focus areas include Develop expertise in Rouse product offerings, Serve as the primary point of contact between Rouse and our customers, and Proactively interface with multiple levels of client management, building rapport and strong professional relationships.
Important skills include Communication, Excel, Grasp Complex Technical Concepts, Explain Complex Technical Concepts, SQL, and Salesforce.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Develop expertise in Rouse product offerings
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Serve as the primary point of contact between Rouse and our customers
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Proactively interface with multiple levels of client management, building rapport and
strong professional relationships
- Lead Quarterly Business Reviews (QBRs) and manage regular check-in calls to drive
adoption, solve tactical issues, and identify product development/up-sell opportunities
- Act as a strategic advisor, working with customers to understand how best to use our
services and providing valuable feedback to business and development teams
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Help clients better understand the full potential of our products
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Translate complex client requests into technical and/or engineering requirements
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Take ownership of high-level escalations, quarterbacking and managing internal teams
from troubleshooting to completion
Act as a key liaison between clients and the Product Development team
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Manage backlogs and timelines on behalf of large enterprise clients
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Oversee technical implementation details for each client (business rules, data
processes, etc.), and ensure up-to-date documentation
- Build comprehensive presentation materials and present data-driven findings to
executive teams
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Lead web-based trainings, conference calls and in-person client meetings
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Mentor junior Client Success Managers and assist in developing internal CS playbooks
and scalable processes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
A great professional communicator, both written and verbal - Proven track record of managing and expanding complex customer
relationships effectively - Solid technical skills (Excel) - Experience with SQL, PowerPoint, and Salesforce (or similar CRMs)
is highly preferred - Ability to grasp and clearly explain complex technical concepts - Ability to respond to
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