Guest Services Attendant
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At a glance
Job overview
ASM Global (venues) is hiring a Guest Services Attendant. The Guest Services Attendant serves as ticket taker and usher, distributing programs and escorting patrons to their seats while handling last‑minute event needs, special accommodations for wheelchair users, seniors, students and groups, and providing coat check services.
Key focus areas include Work in conjunction with House Managers., Serve as the first line for patron issues and concerns., and Serve as ticket taker and usher, distributing programs and escorting patrons to seats..
Important skills include Customer Relations, Communications, Problem Solving, Follow Oral Instructions, Follow Written Instructions, and Communicate Effectively Orally.
Skills & qualifications
Skills
Qualifications
Full job description
SUMMARY Guest Services Attendant will serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats. Assist with last minute pre-event needs, including setting-up, decorating, and finding materials. Assist with last minute and/or emergency patron needs. Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students, and groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties and responsibilities may be assigned.
Works in conjunction with House Managers Serves as the first line for patron issues and concerns/issues Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats. Serve as coat check attendant. Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc. Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups. Work extended and/or irregular hours including nights, weekends and holidays as needed.
SKILLS REQUIRED Position requires ability to:
Demonstrate exceptional skills in customer relations, communications and problem solving. Follow oral and written instructions and communicate effectively with other in both oral and written form. Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment. Remain flexible and adjust to situations as they occur.
EDUCATION AND/OR EXPERIENCE
High school diploma or G.E.D. and one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position requires stooping and lifting. Must be able to lift and/or move up to 25 lbs.
This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Free employee parking and show tickets.
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