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UX / UI Product Designer

Serve First

Milton Keynes, England, United KingdomJobPosted 8mo agoStill listed 2 days ago

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At a glance

Compensation
No compensation found
Location
Milton Keynes, England, United Kingdom
Work Authorization
Not specified

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Job overview

Serve First, a fast‑moving, well‑funded startup, builds live dashboards and AI‑driven alerts from customer feedback. The role will own end‑to‑end product experience, shape B2B workflows, create a design system, conduct user research, and iterate rapidly with data‑driven insights.

Skills & qualifications

RequiredNice to have

Skills

PrototypingAnalyticsCollaborationInteraction DesignFigmaSketchAdobe XDPrototyping ToolsDesign SystemsReactAccessibility (WCAG)Responsive DesignUser ResearchInterviewsSurveysUsability TestsHeuristic ReviewsAI Design ToolsHeapGoogle AnalyticsStorybookChakra UIMUILottieFramer MotionHTMLCSS

Qualifications

5+ Years Designing Complex B2B SaaS ProductsPortfolio Showing User‑Centred Process

Benefits

401(k) Match
Paid Time Off

Full job description

Serve First is a fastmoving, well funded start up turning customer feedback into live dashboards and AI driven alerts. 2025 roadmap: overhaul user journeys, add a design system, and launch new AI powered workflows. You'll own the end to end product experience and iterate fast-low bureaucracy, maximum autonomy. What you'll do

  • Shape end to end UX. Map and optimise critical B2B workflows (survey creation, analytics, alerting). Product journey maps, wireframes, and interactive prototypes.

  • Own the design system. Define UI patterns, components, and accessibility rules in Figma; partner with engineering for pixel perfect implementation.

  • Drive user research. Plan and run interviews, usability tests, and feedback sessions with enterprise customers; translate insights into actionable design changes.

  • Iterate relentlessly. Ship small, test, and improve. Use data (Heap, GA, in-app analytics) and qualitative feedback to refine flows.

  • Collaborate cross functionally. Work side-by-side with Product, Backend, and Frontend teams; clarify requirements, hand off specs, review builds.

  • Leverage AI wisely. Use AI design/copy tools to accelerate work, but validate everything - you own the outcome.

  • Document everything. Keep flows, components, and rationale well documented for the distributed team.

Must Haves

  • 5+years designing complex B2B SaaS products (dashboards, workflows, admin interfaces).

  • Portfolio that shows user-centred process from research prototypes shipped UI.

  • Strong UX research chops: interviews, surveys, usability tests, heuristic reviews.

  • Mastery of Figma (or Sketch/Adobe XD/etc) and prototyping tools.

  • Comfortable working with design systems and handing off to React engineers.

  • Solid grasp of accessibility (WCAG) and responsive design principles.

  • Excellent written & verbal comms-async first.

Nice to Haves

  • Experience with customer feedback / survey or analytics platforms.

  • Familiarity with React component libraries (Storybook, Chakra, MUI, etc.).

  • Motion/interaction design skills (Lottie, Framer Motion).

  • Basic HTML/CSS to tinker directly in code.

What We Offer

  • Competitive salary

  • Hybrid in Milton Keynes, at least 2 days a week

  • Standard UK pension, 20days holiday + public holidays.

  • Generous kit & software budget.

  • Small team = direct impact on the product experience.

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