Entry Level Customer Training Specialist - Traveling
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Job overview
Reynolds & Reynolds is hiring an Entry Level Customer Training Specialist - Traveling. The Customer Training Specialist helps customers transition to the Reynolds and Reynolds system by providing training and support. This role involves approximately 80% travel, working individually and with a team to install and convert software. Specialists customize systems and train dealership personnel, also supporting current customers and preparing for future trips from a home office.
Key focus areas include Help customers make a smooth conversion to the Reynolds and Reynolds system, Provide training and customer support throughout the conversion process, and Travel approximately 80% of the time for installations and conversions.
Successful candidates bring Bachelor's Degree Or Equivalent, Ability To Travel 80%+, and Outgoing Friendly Personality. Important skills include Presentation Skills, Communication Skills, Outgoing Personality, Friendly Personality, and Communication.
Skills & qualifications
Skills
Qualifications
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Full job description
Customer Service
Full Time
Position Description
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. \nIn this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution. \nWhen you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. \n#LI-Remote \n
Training
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds\u2019 solutions \u2018in action\u2019 by visiting car dealerships that already utilize our solutions on a daily basis. \n
Requirements
Bachelor&'s degree or equivalent experience; Ability to travel 80% of the time; Outgoing, friendly personality; Strong written and verbal communication skills; Must have reliable transportation as well as a valid driver\u2019s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years; Must have reliable home internet with sufficient bandwidth for video conferencing \n
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: \n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Paid vacation and sick days\n- Eight paid holidays\n- Referral bonuses\n- Professional development and training\n- Promotion from within \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \n
Salary:
50,000.00 - 52,000.00 / Yearly
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