Project Coordinator (SB800 Reconstruction Support) - One Rincon Hill

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a Project Coordinator (SB800 Reconstruction Support) to join our team. This role will support the successful planning and execution of major capital improvement and reconstruction projects at one of our premier luxury communities, One Rincon Hill, located in San Francisco.

Schedule: Monday - Friday business hours based on operational requirements

Job Summary

The Project Coordinator plays a critical role in providing exceptional hospitality, access control, and support to residents and guests while also serving as an onsite representative of Management during the SB800 Reconstruction and balcony balustrade replacement project. This position requires professionalism, punctuality, strong communication skills and a problem-solving mindset to ensure residents feel informed, supported, and well cared for during construction activities in their home.

Reporting to the General Manager, this role will serve as the central point of contact of coordination between the onsite team, third party project managers, consultants, contractors, vendors, and residents ensuring projects stay organized, on schedule and well communicated.

What You'll Do

Resident Coordination

• Greet residents, guests, and vendors warmly and professionally at all times.
• Maintain strong, visible presence at assigned locations.
• Answer resident inquiries, provide direction, and escalate issues to management as appropriate.
• Maintain awareness of daily schedules, activities, and building operations.
• Uphold security protocols and monitor access to the property.

SB800 Reconstruction / Balcony Balustrade Replacement Support

• Be physically present and available in designated units or common areas during scheduled balcony replacement work as a representative of the Management Company.
• Serve as a calm, professional point of contact for residents during construction acitivites.
• Provide basic information to residents regarding the balcony replacement process, timing, and what to expect, directing more complex questions to construction activity to Management promptly.
• Assist in maintaining order and minimizing disruptions during contractor access and work windows.
• Support Management's efforts to ensure a positive resident experience during the reconstruction phase.
• Complete the necessary checklist for each unit entry to ensure all is properly documented.

Teamwork & Customer Service

• Work collaboratively with management, engineering, and operations teams.
• Demonstrate flexibility to assist with additional duties as needed during the reconstruction project.
• Treat all residents, guests, and contractors with respect and professionalism.
• Contribute to a welcoming, safe, and supportive environment for the community.

Required Skills / Qualifications

• High School diploma or equivalent. College degree preferred.
• Prior experience on reconstruction projects or a background in general construction
• Strong interpersonal and communication skills
• Ability to stand for extended periods and remain attentive and engaged
• Professional demeanor and appearance required
• Ability to follow instructions, prioritize tasks, and respond effectively to resident needs
• Problem-solving mindset with a focus on service excellence
• Understands and is proficient with the Microsoft suite of software such as Outlook, MS Word, Excel, along with BuildingLink / similar software.

Why You'll Love Working at Action

• Award-Winning Culture: Proud recipient of Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.