Epic At the Elbow Support Analyst

Insight Global

Logansport, INJob$30–40/hrPosted 1mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation

$30–40/hr

Location

Logansport, IN

Work Authorization

Not specified

Requirements

Credentials this posting asks for.

Credentialed Or Certified With Required Epic Application

Job overview

Insight Global is hiring an Epic At the Elbow Support Analyst. A healthcare provider in Indiana seeks Epic At the Elbow Support Analysts for a two-week go-live. These individuals will provide on-site support, guiding end-users through system workflows and resolving issues. They will also triage technical problems, monitor support activity, maintain documentation, gather user feedback, and collaborate with training and implementation teams.

Key focus areas include Serve as primary on-site support during system go-live, Provide real-time assistance to end users, and Guide end users through system workflows.

Successful candidates bring 2+ Years ATE Go-Live Support Experience, Epic Module Experience, and HS Diploma Or GED. Important skills include Exceptional Support. Preferred (not required): Epic Ambulatory, Epic Cadence, Epic Prelude, and Epic ASAP.

Skills & qualifications

RequiredNice to have

Skills

Exceptional SupportEpic AmbulatoryEpic CadenceEpic PreludeEpic ASAPEpic BeaconEpic BeakerEpic ClinDocEpic OpTimeEpic AnesEpic RadiantEpic StorkEpic Willow IP

Qualifications

2+ Year ATE Go-Live Support ExperienceExperience With Epic ModuleHS Diploma or GEDCredentialed or Certified With Required Epic Application

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Full job description

Job Description

A healthcare provider in Indiana is looking for Epic At the Elbow Support Analysts to join their team for a two week go-live.

These individuals will serve as the primary on-site support during the system go-live. They'll provide real-team assistance to end users, guiding them through system workflows and resolving issues as they arise. They'll also triage and escalate technical or process-related issues to the appropriate teams at the organization. Additionally, they will monitor support activity, identify trends, maintain documentation, gather user feedback and collaborate with training and implementation teams.

It is imperative that these individuals can provide exceptional support for two weeks at minimum. There are both day, third and night shifts throughout the two week duration for a multitude of different Epic applications.

We are hiring for the following applications:

-Epic Ambulatory

-Epic Cadence/Prelude

-Epic ASAP

-Epic Beacon

-Epic Beaker

-Epic ClinDoc

-Epic OpTime/Anes

-Epic Radiant

-Epic Stork

-Epic Willow IP

Compensation:

$30/hr to $40/hr.

This is an onsite role in Indiana and expenses can be reimbursed for travelers including gas, mileage, food and hotel. Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2+ year ATE Go-Live support experience
Experience with Epic module required (Ambulatory, Cadence, Prelude, ASAP, Beacon, Beaker, ClinDoc, OpTime/Anes, Radiant, Stork, Willow IP)
HS diploma or GED -Credentialed or certified with required epic application

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