Intern - Site Reliability Engineering
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Job overview
Sysco is hiring an Intern - Site Reliability Engineering. Sysco LABS is seeking an Intern for their Site Reliability Engineering team. This program aims to transform the L2 Support Team into a proactive, development-minded SRE team. The intern will gain hands-on experience maintaining application reliability, performing incident management, root cause analysis, and postmortems for a billion-dollar application.
Key focus areas include Take ownership of a core engineering domain, Troubleshoot and resolve production issues, and Improve system reliability and performance.
Successful candidates bring Pursuing IT Degree. Important skills include Software Engineering, DevOps, Operations, Troubleshooting, Problem-Solving, and Communication.
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Full job description
JOB DESCRIPTION Intern – Site Reliability Engineering
About Sysco LABS:
Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.
Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.
Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.
The Opportunity
We are currently on the lookout for an Intern – Site Reliability Engineering to join our team. Join Sysco Shop’s Site Reliability Engineering Internship Program designed to transform our current L2 Support Team into a proactive, development-minded SRE team. This internship offers IT undergraduates a unique opportunity to gain hands-on experience maintaining the reliability of a billion-dollar application, performing incident management, root cause analysis (RCA), and postmortems.
Responsibilities:
- Taking ownership of a core engineering domain (e.g., User & Permissions), embedded within the product/engineering team
- Troubleshooting and resolving production issues, improving system reliability and performance
- Collaborating with Engineering and SRE/Operations teams to automate repetitive tasks and improve operational processes
- Conducting deep root cause analysis by diving into logs and system performance diagnostics
- Contributing to documentation and runbooks to improve team knowledge and response times
- Supporting IT Service Management (ITSM) processes including incident and change management
- Balancing your time between traditional L2 support and proactive reliability engineering tasks
Requirements:
- Currently pursuing a degree in IT, Computer Science, or a related field
- No prior professional experience required—this internship is designed to teach and grow your skills
- Must be curious and eager to learn about software engineering, DevOps, and operations
- An analytical mindset with an interest in troubleshooting and problem-solving
- Strong communication skills and ability to collaborate across teams
Benefits:
- An attractive allowance
- Paid birthday leave
- Exposure to the corporate culture of a Fortune 100 company
- An opportunity to work with and learn from industry specialists, and develop professionally in your chosen field
- Opportunities to network and build lasting professional relationships
- A progressive culture that promotes work-life harmony and personal development
Sysco LABS is an Equal Opportunity Employer.