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Order Fulfillment Coordinator

GEM Health

Vadnais Heights, MNFull-time$40–50K/yrTracked 2w agoSeen in employer's feed 5 days ago
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At a glance

Compensation
$40–50K/yr
Location
Vadnais Heights, MN
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

GEM Health is hiring an Order Fulfillment Coordinator. The Order Fulfillment Coordinator supports operations by ensuring accurate, timely processing of patient orders, coordinating with product, operations, and patient support teams, and providing empathetic patient communication to resolve order issues. They verify order details, monitor status, document communications, identify recurring issues, suggest improvements, stay current on GEM products, and assist with administrative tasks in a dynamic startup environment.

Key focus areas include Verify order details for completeness, compliance, and accuracy, Accurately and efficiently process orders in internal and external systems, and Monitor order status and proactively address fulfillment delays or issues.

Important skills include Customer Service, Communication, Empathy, Documentation, Process Improvement, and Fast-Paced Environment Adaptability. Preferred (not required): Order Processing, Inventory Management, Shipping Workflows, and Vendor Coordination.

Skills & qualifications

RequiredNice to have

Skills

Order ProcessingInventory ManagementShipping WorkflowsVendor CoordinationCustomer ServiceCommunicationEmpathyDocumentationProcess ImprovementFast-Paced Environment AdaptabilityStartup Environment Experience

Qualifications

Associates Degree or Healthcare Equivalent Experience1–2 Years Order Fulfillment Experience or Healthcare Operations or Logistics or Related Field

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

Job Duties

*This is an in-office position, 5 days per week. No remote opportunity. *

Position Summary

The Order Fulfillment Coordinator plays a critical role in supporting operations by ensuring the accurate, timely, and efficient processing of patient orders. This role is focused on delivering a seamless, high-quality patient experience by coordinating closely with internal teams and directly supporting patients to resolve order-related inquiries and issues.

This role will work collaboratively with product, operations, and patient support teams, to contribute to the development and continuous improvement of fulfillment standards, workflows, and communication protocols. The Order Fulfillment Coordinator is key to enhancing operational efficiency, maintaining accuracy, and elevating patient satisfaction, all while supporting GEM's mission to promote health outcomes through better sleep.

Essential Duties and Responsibilities

The following functions are essential to performing this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these essential functions.

  1. Verify order details for completeness, compliance, and accuracy

  2. Accurately and efficiently process orders in internal and external systems.

  3. Monitor order status and proactively address fulfillment delays or issues

  4. Communicate directly with patients regarding inbound inquiries related to order status, processing, and fulfillment

  5. Provide clear, empathetic support to patients navigating the order process by troubleshooting and resolve order-related issues efficiently and professionally

  6. Escalate complex or urgent issues to appropriate stakeholders when needed

  7. Maintain accurate documentation of communications and resolutions

  8. Identify recurring issues and suggest process improvements

  9. Remain up to date on GEM products and process to provide accurate support

  10. Contribute to a culture of accountability, flexibility, and continuous learning

  11. Flex responsibilities as needed in a dynamic startup environment

  12. Support in-office administrative needs as necessary.

Minimum Education Required

Associates degree or healthcare of similar field, or equivalent work experience

Minimum Experience Required

  • 1–2 years of experience in order fulfillment, healthcare operations, logistics, or a related field preferred

  • Needs to be eager to learn processing orders, coordinating shipments, tracking fulfillment status, and resolving delivery or order-related issues

  • Customer service experience, especially in healthcare, patient support, or operations-focused environment

  • Familiarity with inventory management, shipping workflows, vendor coordination, or order management systems preferred

  • Needs to be comfortable working in a fast-paced environment that operates in ambiguity at times.

  • Previous start-up or early-stage company experience recommended.

Shift

First (Day)

Number of Openings

1

Compensation

$40,000.00 - $50,000.00 / Annually

Additional Compensation

None

Postal Code

55110

Job Type

Full Time

Place of Work

On-site

Requisition ID

OFC 2026

Job Benefits

Full-time exempt position eligible for Health insurance, Dental Insurance, Vision Insurance, Life Insurance, Supplemental Life Insurance (employee, spouse, child), Supplemental AD&D Insurance, 401K, Vacation

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