Patient Service Specialist
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At a glance
Job overview
Select Medical is hiring a Patient Service Specialist. When patients enter the outpatient physical therapy center, the Patient Service Specialist ensures an exceptional front‑desk experience, managing patient interactions, appointments, insurance tasks, and co‑pay collection while contributing to overall care quality.
Key focus areas include Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out, Schedule patient appointments in person and via phone, and Communicate regularly with insurance companies, translation companies, market operational leaders, and business development team.
Preferred (not required): Front Desk Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Overview
Position: Patient Service Specialist
Location: SSM Health Rehabilitation Network- Wood River, IL
Type of Employment: Full-time
Schedule:
M/W 10-5
Tu/Th 7-6
F 7-1
Compensation: $18-$21 per hour- increases based on experience.
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
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Start Strong : Our mentorship and orientation programs ensure a successful transition
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Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
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Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
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Invest in Your Future: Company-matching401(k) retirement plans as well as life and disability protection
*Generous benefits package including:
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Company matching 401(k)
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Comprehensive medical/Rx, vision and dental plan.
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Generous Paid Time Off + Paid Sick Time with carry over
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Short and Long Term Disability
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Personal and Family Medical Leave
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Excellent Orientation Program
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
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Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
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Schedule patient appointments in person and via phone
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Regular communication with parties such as insurance companies and translation companies, market operational leaders, and business development team
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Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
Preferred:
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1 Year Front Desk experience
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Healthcare experience
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
Location : Location US-IL-Wood River
Job ID 376369
Position Type Full Time
Experience (Years) 1
Category Administrative - Administrative Services
Company SSM Health Physical Therapy
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