Hampton Inn By Hilton PV Front Desk Agent
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At a glance
Job overview
Delco Development is hiring a Hampton Inn By Hilton PV Front Desk Agent. The Front Desk Agent serves guests by managing registration and room assignments. This role involves welcoming and registering guests, establishing credit, directing them to their rooms, relaying messages, and answering questions about hotel services. The agent also maintains and updates records, obtains payments, makes reservations, and secures valuables.
Key focus areas include Accept the most effective role, Welcome guests by greeting, answering questions, and responding to requests, and Register guests by obtaining or confirming room requirements and verifying pre-registration.
Successful candidates bring High School Diploma, Lift 10+ Pounds, and Sit/Stand Long Periods. Important skills include Customer-Oriented Telephone Etiquette and Professional Tone.
Skills & qualifications
Skills
Qualifications
Full job description
Purpose: Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room,
relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
Responsibilities
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Willingness to accept the most effective role
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Welcomes guest by greeting, answering questions, and responding to requests
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Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
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Establishes credit by verifying credit cards or obtaining cash
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Directs guest to room by showing location on map
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Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
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Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
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Maintains records by entering room and guest account data
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Collects revenue by entering services and charges, computing bill, and obtaining payment
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Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
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Secures guest’s valuables by processing lost and found
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Contributes to team effort by accomplishing related results as needed
Requirements
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Uses customer-oriented telephone etiquette to receive information
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Greets callers, establishes rapport and projects professional tone at all times
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High school diploma or equivalent experience
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Lift up to ten (10) pounds, unassisted
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Sit and/or stand for long periods
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