Jr Network Specialist (Mt. Vernon)
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At a glance
Requirements
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Job overview
Insight Global is hiring a Jr Network Specialist (Mt. Vernon). The Jr. Network Specialist will provide deskside support for a Westchester County school district from September to May and handle technical projects during the summer months, supporting 300‑500 staff, teachers, and students with tasks such as Active Directory, network connectivity, hardware troubleshooting, and device deployments while developing skills under senior engineers.
Key focus areas include Provide deskside support for staff and students during September‑May, Complete technical projects and migrations during June‑August, and Resolve tickets involving Active Directory, password resets, and user accounts.
Important skills include Active Directory, TCP/IP, DNS, LAN/WAN, ServiceNow, and Ticketing System.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able. This person needs to be comfortable with a pay rate between $22-25/hr depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
2-3+ years in an IT support role
Experience troubleshooting hardware and software incidents
Experience with Active Directory, resetting passwords and managing user accounts
Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
Strong recent experience with que management, working with a ticketing system
Strong communication, eagerness to learn, and customer service skills
Owns a car and has a driver’s license Experience working in a genius bar, geek squad, etc. (customer service, client facing role)
Experience working in the educational/instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system
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