Lead Guest Services Team Member
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At a glance
Job overview
Pilot Company is hiring a Lead Guest Services Team Member. The Lead Guest Services Team Member processes merchandise and fuel transactions, leading a shift of one to two cashiers. This role involves completing end-of-shift reports, maintaining a clean work area, and ensuring quality service. The team member also handles guest complaints, resolves team member conflicts, and assists with other travel center functions.
Key focus areas include Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions, Complete end-of-shift reports and close out procedures, and Follow company and local guidelines with regards to the sale of any restricted merchandise items.
Important skills include Process Merchandise Transactions, Process Fuel Transactions, Lead Cashiers, Process Cash Transactions, Process Credit Transactions, and Process Debit Transactions.
Skills & qualifications
Skills
Benefits
Full job description
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
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Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
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Complete end-of-shift reports and close out procedures
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Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
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Maintain an organized and clean work area
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Use suggested selling methods to promote and sell products
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Ensure quality service is delivered to every guest
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Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
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Determine break schedules and team member placement during shift
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Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
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Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
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Ensure all activities are in compliance with rules, regulations, policies, and procedures
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Complete other duties as assigned
Pay Rates Starting between: $12.60 - $17.85 / hour
Additional Information
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Fuel Discount
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Nation-wide Medical Plan/Dental/Vision
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401(k)
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Flexible Spending Accounts
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Adoption Assistance
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Tuition Reimbursement
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Flexible Schedule
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Weekly Pay
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