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Espresso Machine Sales Consultant

Salzman Group Inc

Rochester, NYJob$20–22/hrPosted 3mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
$20–22/hr
Location
Rochester, NY
Work Authorization
Not specified

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Job overview

Salzman Group Inc is hiring an Espresso Machine Sales Consultant. The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role blending sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

Key focus areas include Communicate with customers via phone, chat, email, and live one-on-one video demonstrations, Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products, and Assist customers in selecting the right products based on their needs and preferences.

Successful candidates bring Previous Sales Experience and Ability To Work Fast‑Paced. Important skills include Customer Service, Sales, Communication, Problem Solving, Attention To Detail, and Self-Motivated.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSalesCommunicationProblem SolvingAttention to DetailSelf-MotivatedPositive AttitudeStrong Work EthicCoffee ExpertiseEspresso Machine KnowledgeGrinder KnowledgeCoffee Maker KnowledgeBrewing Device Knowledge

Qualifications

Passion for CoffeePrevious Sales ExperiencePrevious Customer Service Experience

Benefits

Medical Insurance
Dental Insurance
401(k) Match
Paid Time Off

Full job description

Espresso Machine Sales Consultant

Rochester, NY (http://maps.google.com/maps?q=2200+Brighton-Henrietta+Townli+Rochester+NY+USA+14623)

Description

The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

Key Responsibilities:

Customer Interaction:

  • Communicate with customers via phone, chat, email, and live one-on-one video demonstrations

  • Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products

Sales:

  • Assist customers in selecting the right products based on their needs and preferences

  • Upsell and cross-sell products to enhance the customer’s coffee experience

  • Meet or exceed sales targets and contribute to the overall success of the sales team

  • Ensure customer satisfaction through follow-up communications and support

  • Conduct live video demonstrations to showcase product features and usage techniques

  • Create an engaging and informative experience for customers during video sessions

Product Knowledge:

  • Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories

  • Participate in ongoing training to stay updated on the latest coffee products and industry trends

Requirements

Qualifications:

  • Strong passion for coffee and a desire to become an expert in the field

  • Excellent communication skills, both written and verbal

  • Previous experience in sales and/or customer service

  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

  • Proficiency in using various communication platforms (phone, chat, email, video)

  • Strong problem-solving skills and attention to detail

  • Self-motivated with a positive attitude and a strong work ethic

Why You'll Love Working at Whole Latte Love:

Competitive Compensation:

  • Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives

Comprehensive Benefits Package:

  • Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being

  • Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future

  • Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work-life balance

Modern and Enjoyable Work Environment:

  • Fully-stocked kitchen for all employees to enjoy

  • Unlimited coffee, cappuccinos, and lattes

  • Company-sponsored monthly DoorDash pass for your convenience

  • Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories

Salary Description

$20.00-$22.00/hour

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