Director of Clinical Support Services - Phoenix, AZ (SCM)

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.

• Dental: Delta Dental or reimbursement account for flexible coverage.

• Vision: Affordable plan with national network.

• Pre-Tax Savings: HSA and FSAs for eligible expenses.

• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Director of Clinical Support Services is a senior leader in Supply Chain Management Operations who leads and advances supply chain operational systems and processes in support of Mayo’s clinical practice and initiatives. This role exists at each regional destination medical site to support and align supply chain strategy with surgical and procedural teams, ensuring seamless, high-quality support for patient care delivery while optimizing supply chain performance against key performance indicators (KPIs). The position serves as the site-based Supply Chain Leader and a strategic partner to clinical and administrative leaders, fostering strong relationships through superb stakeholder engagement across perioperative and procedural environments to drive efficiency, innovation, reliable product availability, and workflow optimization. This includes developing and executing short-term tactics and long-range plans that result in the optimal use of supplies and services while reducing the cost of delivering them. This leader will drive regional transformation, strengthen cross-functional collaboration, and promote integrated, data-driven decision-making while serving as the regional supply chain executive leader for the practice. The Director will assess internal customer satisfaction across these practice areas through surveys and develop measures to improve satisfaction based on the findings.

Qualifications

Bachelor's degree in business, process engineering from an accredited college or university and ten years of management experience, including five years of experience in progressively responsible management positions in Healthcare Supply Chain. Must have supply chain management experience, and experience in clinical areas with clinical process standardization, business process engineering and performance improvement strategies. Advanced certification in healthcare is desirable. Work experience in a hospital, a multi-hospital complex system or other healthcare-related setting is required. Experience in an academic health system would be a plus. Experience leading major organizational changes and transformation is required, including large-scale supply chain redesign and other operational efficiency initiatives. Knowledge of demand replenishment, inventory management, logistics, critical supply chain KPIs and related supply chain systems and technologies is also desirable. Experience in other industries, especially those recognized for world-class supply chain practices with a record of innovation, is considered an asset. Experience with cost management related to non-clinical operational improvements, care process or procedural standardization, and initiatives that enhance patient outcomes are also desirable. This role requires high degree of personal integrity and ethics.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Exemption Status

Exempt

Compensation Detail

$163,280- $236,745/ year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; Normal Business Hours.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Miranda Grabner

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.