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Sr. Resource Coordinator

BlackBox

Plano, TXFull-timeNo compensation foundPosted 2mo agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Plano, TX
Schedule
Full-time
Work Authorization
Not specified

Job overview

BlackBox is hiring a Sr. Resource Coordinator. The Sr. Resource Coordinator acts as a central connector between operations, sales, and project delivery, developing and maintaining workforce plans, forecasting headcount, allocating resources across multiple accounts, and supporting project staffing while monitoring capacity and identifying risks.

Key focus areas include Develop short- and long-term workforce plans across multiple accounts, Forecast headcount requirements using historical demand and pipeline data, and Coordinate workforce allocation to meet SLA and operational targets.

Successful candidates bring 3-5+ Years Workforce Planning and Experience Managing Multi-Account Staffing. Important skills include Excel, Workforce Planning, Operations Planning, Resource Management, Analytical Skills, and Forecasting. Preferred (not required): ServiceNow, Ticketing Systems, CRM Tools, and Salesforce.

Skills & qualifications

RequiredNice to have

Skills

ExcelServiceNowWorkforce PlanningOperations PlanningResource ManagementAnalytical SkillsForecastingModelingData AnalysisManage Competing PrioritiesTicketing SystemsCRM ToolsSalesforceStrategic ThinkingForesightData-Driven Decision MakingCollaborationProblem SolvingAdaptabilityCommunicationStakeholder Management

Qualifications

3-5+ Years of Experience in Workforce Planning, Operations Planning, or Resource ManagementExperience Managing Staffing Across Multiple Accounts or Business UnitsBackground in Operations, Field Services, or Technical Service EnvironmentsExperience Supporting Project-Based Staffing Models

Full job description

Key Responsibilities

Workforce Planning & Forecasting

  • Develop and maintain short- and long-term workforce plans across multiple accounts

  • Forecast headcount requirements based on:

  • Historical demand trends

  • Current workload (break-fix tickets, work orders)

  • Pipeline opportunities and anticipated business growth

  • Monitor capacity vs. demand and recommend staffing adjustments

Multi-Account Resource Management

  • Coordinate workforce allocation across multiple client accounts

  • Ensure appropriate staffing levels to meet SLA and operational targets

  • Prioritize and shift resources dynamically based on workload fluctuations

Operational Workload Management

  • Analyze and manage staffing needs across:

  • Break-fix ticket volumes

  • Work orders and scheduled work

  • Reactive vs. planned service demands

  • Identify trends, risks, and gaps in coverage

Project & Program Support

  • Partner with Project Managers to:

  • Plan staffing for large-scale or complex initiatives

  • Ensure workforce readiness and ramp-up timing

  • Support project execution with appropriate resource allocation

  • Track project-based resource utilization and performance

Demand Intake & Opportunity Planning

  • Incorporate demand signals from multiple sources, including:

  • Salesforce pipeline and upcoming sales opportunities

  • Local market intelligence (business relationships, email requests, informal channels)

  • Translate pipeline data into actionable workforce plans

  • Collaborate with Sales and Account teams on upcoming deals and staffing implications

Qualifications

Required

  • 3-5+ years of experience in workforce planning, operations planning, or resource management

  • Experience managing staffing across multiple accounts or business units

  • Strong analytical and forecasting skills

  • Proficiency in Excel (modeling, forecasting, data analysis)

  • Ability to manage competing priorities in a fast-paced environment

Preferred

  • Experience working with:

  • Ticketing systems (e.g., ServiceNow or similar)

  • CRM tools (e.g., Salesforce)

  • Background in operations, field services, or technical service environments

  • Experience supporting project-based staffing models

Key Competencies

  • Strategic planning and foresight

  • Data-driven decision making

  • Cross-functional collaboration

  • Problem solving and adaptability

  • Strong communication and stakeholder management

Success Measures

  • Accurate workforce forecasts (short- and long-term)

  • SLA adherence and operational performance

  • Effective staffing of projects and accounts

  • Minimal capacity gaps or overstaffing

  • Proactive identification of staffing risks and opportunities

Summary

This role serves as a central connector between operations, sales, and project delivery, ensuring the right people are in the right place at the right time—while anticipating what’s coming next.

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