Account Manager

About SellAbroad: SellAbroad is a fast-growing cross-border eCommerce platform that helps DTC brands expand globally with ease. We offer localization services such as local payments, 2-5 day DDP shipping, tax automation, and integrations with popular platforms like Shopify. Our mission is to empower businesses to scale internationally without the complexity of cross-border operations.

Role Overview: We’re looking for a dynamic Account Manager with 1+ years of experience in managing B2B accounts, particularly with eCommerce brands. As an Account Manager at SellAbroad, you will be responsible for managing a portfolio of clients, ensuring their success on the platform, and driving business growth through strong relationship-building and solution-oriented support. You will be the main point of contact for clients, understanding their business needs, and guiding them to maximize the value of SellAbroad’s offerings.

Key Responsibilities:

• Client Relationship Management:

• Serve as the primary point of contact for your portfolio of B2B clients, building and maintaining strong, long-lasting relationships.

• Understand clients’ business goals and challenges, offering tailored solutions using SellAbroad’s cross-border eCommerce tools.

• Actively engage with clients to ensure their satisfaction and address concerns or issues in a timely manner.

• Account Growth & Retention:

• Identify opportunities to grow existing accounts by recommending additional services or product offerings.

• Work with clients to ensure they are fully utilizing SellAbroad’s platform for optimal results, providing ongoing support and proactive guidance.

• Monitor account health through key metrics and deliver regular performance reports to clients.

• Collaboration & Coordination:

• Work closely with internal teams (Product, Operations, Customer Success) to ensure smooth onboarding and continuous support for clients.

• Collaborate with the sales team to ensure seamless transitions from sales to account management and handle post-sale client expectations.

• Project Management:

• Oversee the implementation of SellAbroad’s solutions for new clients, coordinating resources, timelines, and client expectations.

• Provide ongoing training and support to clients on how to use SellAbroad’s features and tools effectively.

• Client Success & Advocacy:

• Ensure clients are meeting their international expansion goals through the effective use of our platform, with a focus on increasing their international conversion rates, average order value, and LTV.

• Serve as a client advocate within SellAbroad, ensuring their feedback is communicated and addressed internally.

Qualifications:

• Experience:

• Minimum 1+ year of experience in B2B account management, with a preference for experience working with eCommerce brands.

• Proven track record of successfully managing and growing client accounts.

• Skills:

• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.

• Excellent organizational and time-management skills to handle multiple accounts and projects.

• Ability to analyze data and use insights to optimize client performance and satisfaction.

• Technical Competence:

• Familiarity with eCommerce platforms (e.g., Shopify, Magento) and cross-border payment/fulfillment solutions.

• Comfort with CRM tools (e.g., Salesforce, HubSpot) and project management platforms (e.g., Asana, Trello).

• Desirable Attributes:

• Strong problem-solving skills and a proactive, solutions-oriented mindset.

• Ability to work independently and collaboratively within a team.

• Knowledge of international eCommerce trends, logistics, and cross-border payments.

Why SellAbroad?

• Growth & Impact: Play a pivotal role in helping eCommerce brands scale globally with cutting-edge tools and technology.

• Innovative Environment: Work at the forefront of cross-border eCommerce innovation in a fast-growing, dynamic company.

• Remote Work & Flexibility: Enjoy the flexibility to work remotely while collaborating with a global team of experts.

• Competitive Compensation: Attractive salary and benefits package, with performance-based incentives.