Ocean Export Agent
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At a glance
Job overview
Expeditors International is hiring an Ocean Export Agent. The Ocean Export Agent ensures the timely and accurate movement of freight and information within the Ocean Export Department. This role focuses on providing exceptional customer service, maintaining compliance with regulations, and improving operational efficiency. The agent will also handle overseas communications and escalate problems to management when necessary.
Key focus areas include Ensure smooth and timely freight process flow, Ensure accurate and timely data entry into operational system, and Track and Trace Ocean Export Files and reporting.
Successful candidates bring 6 Months To 1 Year Experience and Fluent In English. Important skills include Customer Service, Data Entry, Operational Efficiency, Communication, Pro-active, and Organizational Skills. Preferred (not required): Ocean Documentation Process.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of ocean documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word)
- Hazardous Materials certification (preferred)
- Fluent in English Reporting Structure
- Ocean Export Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- Salary $23-$25 per hour
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