The Colonnade Hotel logo

Reservations Agent

The Colonnade Hotel

Boston, MAJobPosted 3mo agoSeen in employer's feed 2 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Boston, MA
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Colonnade Hotel is hiring a Reservations Agent. The Reservations Agent provides support for all aspects of guest reservations, including direct contact with guests via telephone and email. This role requires product knowledge of hotel packages, facilities, and the surrounding area, as well as internal requests and upselling to higher room categories. The agent must be professional, efficient, and proficient in selling the hotel while maintaining current strategies.

Key focus areas include Answer the telephone and greet prospective guests in a friendly manner, Respond to guest inquiries and requests for reservations, and Promptly provide accurate information regarding availability, accommodation types, and rates.

Successful candidates bring 2+ Years Hospitality and Flexible Schedule. Important skills include Product Knowledge Of Hotel Packages, Product Knowledge Of Hotel Facilities, Upselling, Professionalism, Efficiency, and Selling. Preferred (not required): OPERA, SynXis, Delphi, and Communications.

Skills & qualifications

RequiredNice to have

Skills

Product Knowledge of Hotel PackagesProduct Knowledge of Hotel FacilitiesUpsellingProfessionalismEfficiencySellingClear Verbal CommunicationMultitaskingAccurate Information EntryOrganizational SkillsComputer SkillsWorking IndependentlySelf-MotivatorCustomer Service SkillsOPERASynXisDelphiCommunicationsReservationsHospitality

Qualifications

2+ Years Related Guest Experience in HospitalityFlexible Schedule Including Weekdays Weekends and Holidays

Full job description

POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email inquiries, product knowledge of the hotel packages, facilities and surrounding area, internal requests, upselling guests to higher room categories, candidate must be professional, and efficient. Proficiently selling of the hotel, while maintaining the current hotel strategies. Responsibilities include but not limited to: * Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. * Respond to guest inquiries and requests for reservations. * Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate. * To have knowledge of the hotel facilities and services, local attractions, directions to be able to answer questions on. * Must be able to multitask, using a telephone and computer to efficiently complete guest information, accurately. * Communicate applicable deposit and guarantee policies as requested. * Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager. * Performs routine filing and required report keeping for the department. * Complete all other tasks, duties assigned by the Supervisor or Reservations Manager. Skills, Abilities and Experience needed to be successful * Basic understanding of the hotels property management systems, OPERA, SynXis, or Delphi preferred. * Must have at least two (2) or more years’ of related guest experience in Hospitality. Strong organizational and computer skills required for a fast paced environment. * Must be able to work independently and be a self-motivator and demonstrate excellent customer service skills. * Prior communications, reservations, hospitality and computer experience preferred. * Accurately Input Book reservations into computer system. * Performs routine filing and required report keeping for the department. * Must be able to work a flexible schedule including, weekdays, weekends and holidays. *

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit