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Suporte Técnico - Atendimento ao Cliente

Skydropx

Curitiba, State of Paraná, BrazilFull-timeNo compensation foundPosted 5mo agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
Curitiba, State of Paraná, Brazil
Schedule
Full-time
Work Authorization
Not specified

Job overview

Skydropx is hiring a Suporte Técnico - Atendimento ao Cliente. The role provides technical customer support via email, chat and other channels, explaining solutions clearly, analyzing and resolving simple issues, reviewing logs and configurations, documenting resolutions, escalating complex problems, meeting SLA targets, and suggesting process improvements to enhance both attendant workflow and client experience.

Key focus areas include Provide customer support through email, chat and other company channels, Explain solutions clearly to customers, and Analyze and resolve simple problems.

Successful candidates bring Technical or Higher Education in Tech/Communication. Important skills include HubSpot, Zendesk, Freshdesk, Oral Communication, Communication, and Customer Perspective. Preferred (not required): Ticket System Experience, Oral & Written Communication, Adaptability, and Client Perspective.

Skills & qualifications

RequiredNice to have

Skills

Ticket System ExperienceOral & Written CommunicationAdaptabilityClient PerspectiveTime ManagementCollaborationE‑Commerce ExperienceEmail & Chat SupportHubSpotZendeskFreshdeskOral CommunicationCommunicationCustomer PerspectivePriority ManagementProactivityCuriosityRespect for DifferencesEmail Support ExperienceChat Support Experience

Qualifications

Technical Level or Higher Education in Technology and Communication

Full job description

RESPONSABILIDADES E ATRIBUIÇÕES:

  • Atendimento ao cliente por e-mail, chat e demais canais adotados pela empresa;

  • Explicar soluções de forma clara.

  • Análise e resolução de problemas simples.

  • Analisar logs, integrações e configurações.

  • Documentar solução aplicada.

  • Encaminhamento de problemas complexos para os setores responsáveis.

  • Resolver demandas dentro do SLA.

  • Contribuir com sugestões de melhorias dos processos e produtos, visando melhorar a execução das atividades dos atendentes e também a experiência dos clientes.

REQUISITOS:

  • Nível técnico ou superior em áreas Ligadas a Tecnologia e Comunicação (concluído ou em andamento).

  • Sistema de tickets (ex: HubSpot, Zendesk, Freshdesk).

  • Boa comunicação oral e escrita.

  • Flexibilidade para lidar com as mais diversas situações.

  • Capacidade para conduzir situações sob a perspectiva do cliente.

  • Gestão de tempo e prioridade.

  • Espírito de colaboração, protagonismo, curiosidade e respeito às diferenças.

  • Será considerado um diferencial:

    • Experiência com e-commerce.

    • Experiência com atendimento ao cliente via email e chat.

SOBRE A VAGA:

  • Modelo de trabalho: 100% remoto.

  • Ambiente internacional.

  • Tipo de contrato: CLT

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